"Creative Cloud needed to resolve the issue" error

Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Couple of our users are having issue with the adobe CC app. When they open the Indesign app they are getting an error message says " Adobe Creative Cloud, needed to resolve the issue. Please click "repair" to fix the issue" and also it's asking to turn on UAC. I turned on the UAC and it seems the Indesign app is working fine. I would like to know what is causing this issue?

 

Indesign errorIndesign error

 

 

{Renamed by MOD}

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Activation billing and install

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Adobe Community Professional ,
Nov 28, 2019 Nov 28, 2019

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Hi,

I had issues like this in the past.

It seemed to resolve itself most of the time by updating the software (CC and InDesign). 

Only once, I have to reinstall the whole suite after uninstalling and using the Creactive Cloud Cleaner tool.

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Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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Thank you for the response. I've tried updating but still coming up with that error message if the UAC is Off. I should try the below remommentation from Ashutosh. 

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Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

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Hi there,

 

Thanks for reaching out. In addition to Eric's great response, I'd recommend you to go through https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-missing-damaged.html and try following the steps provided here.

Hope it helps!

 

Also, moving this discussion to "Get Started" community for further help.

 

Regards,

Ashutosh

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Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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Thank you for the response. I will have  a look. 

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