"Error while accessing the preference files... please verify the file permissions and try again"

Community Beginner ,
Aug 18, 2015

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I've tried installing After Effects trial and have received the error:

"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."

I'm unable to verify file permissions because this file path doesn't exist.

I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5

Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)

Screen Shot 2015-08-19 at 13.48.27.png

Thanks for any help ya'll can offer!

kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

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"Error while accessing the preference files... please verify the file permissions and try again"

Community Beginner ,
Aug 18, 2015

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I've tried installing After Effects trial and have received the error:

"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."

I'm unable to verify file permissions because this file path doesn't exist.

I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5

Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)

Screen Shot 2015-08-19 at 13.48.27.png

Thanks for any help ya'll can offer!

kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

TOPICS
Creative Cloud

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8.3K

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Aug 18, 2015 0
Adobe Employee ,
Aug 18, 2015

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Hi Kelly,

  • Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
    • /Library/Preferences/
    • /Users/[user name]/Library/Preferences/
  • Restart the machine.


Regards,

Sheena

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Aug 18, 2015 1
Community Beginner ,
Aug 18, 2015

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Thanks Sheena,

I don't have /Library/Preferences/Adobe or /Users/Kelly/Library (see pictures below)

I changed permissions to read+write for all users for the following:

  • /Library/Preferences
  • /Library/Application Support/Adobe
  • /Users/Shared/Library/Application Support/Adobe

and then restarted my computer to no avail.

Thanks for your help.

Screen Shot 2015-08-19 at 14.13.21.png

Screen Shot 2015-08-19 at 14.13.56.png

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Aug 18, 2015 0
Guide ,
Aug 18, 2015

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kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

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Aug 18, 2015 1
Community Beginner ,
Aug 18, 2015

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Thanks so much sam.am! Such a simple solution I've been blind to all day. You're a legend

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Aug 18, 2015 0
Guide ,
Aug 19, 2015

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You are most welcome

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Aug 19, 2015 0
New Here ,
Dec 15, 2020

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How about Windows 10? how to solve this problem?

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Dec 15, 2020 1
Adobe Employee ,
Aug 18, 2015

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Kelly please Contact Customer Care where the agent can remote into your machine and help you fix the issue.

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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That's what I tried first, but the only mode of contact the page offered was to talk to the forums (and yes, I'm signed in)

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Aug 18, 2015 0
Adobe Employee ,
Aug 18, 2015

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Kelly please try to create a new user account on your MAC and try on that.

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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Okay! Progress, it works on a new mac user account...

Thanks for bearing with me!

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Aug 18, 2015 0
Adobe Employee ,
Aug 18, 2015

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You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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I still don't know how to make the program work in my own account though...

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Aug 18, 2015 0
Adobe Employee ,
Aug 18, 2015

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In your account, there are permissions issue.

You will need to contact your IT team (if any) to fix them or else the Adobe programs would work over the new user account only.

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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if i uninstall and reinstall the program will the trial still be usable?

all the other adobe programs have worked fine. i dont have an IT team, all I have is you sheena!

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Aug 18, 2015 0
Adobe Employee ,
Aug 18, 2015

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Please check the private message I sent to you.

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Aug 18, 2015 0
Community Beginner ,
Aug 18, 2015

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I've also successfully installed and used Photoshop and Media Encoder. It's just After Effects that is playing up, which was the original app I was trying to install.

If I uninstall and reinstall will my 30 day trial still be usable?

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Aug 18, 2015 0