"Inconsistency in the installer database"

[whatworks_]

I'm trying to install Photoshop Elements 11 from a disc on a new imac running OS X 10.8.2. I keep getting the above message, "Inconsistency in the installer database. Please restart your computer and install again." I have tried several times with the same result.  What to do?

[John Waller]

Try running the Adobe Cleaner Tool

http://www.adobe.com/support/contact/cscleanertool.html

Then try reinstalling.

[Mylenium · Accepted solution]

Manually delete the caps.db in the caps folder. Just running the cleaner script doesn't resolcve that particular issue as in fact a completely unrelated entry in teh database may be causing this and not show up in the tool at all...

Important Directories

Mylenium

[diana.barbu92]

I can't find this caps folder because I deleted my adobe illustrator folder. Where can i find it?

[David__B · Accepted solution]

Hi Diana,

This might be helpful for you Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Its not for Photoshop Elements specifically but should help finding the caps folder.

Best,

- Dave

[dilraz4034]

thanks dude

[CrestonPlayz1w]

Plz Can you help me, I have been installing adobe flash pro cs6, Then This Happpened "Inconsistency in the installer database" Plz Help Me Can Do This?

Thank You