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"Inconsistency in the installer database"

New Here ,
Feb 04, 2013

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I'm trying to install Photoshop Elements 11 from a disc on a new imac running OS X 10.8.2. I keep getting the above message, "Inconsistency in the installer database. Please restart your computer and install again." I have tried several times with the same result.  What to do?

Hi Diana,

This might be helpful for you Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Its not for Photoshop Elements specifically but should help finding the caps folder.


Best,

- Dave

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"Inconsistency in the installer database"

New Here ,
Feb 04, 2013

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I'm trying to install Photoshop Elements 11 from a disc on a new imac running OS X 10.8.2. I keep getting the above message, "Inconsistency in the installer database. Please restart your computer and install again." I have tried several times with the same result.  What to do?

Hi Diana,

This might be helpful for you Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Its not for Photoshop Elements specifically but should help finding the caps folder.


Best,

- Dave

Views

14.5K

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Adobe Community Professional ,
Feb 04, 2013

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Try running the Adobe Cleaner Tool

http://www.adobe.com/support/contact/cscleanertool.html

Then try reinstalling.

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Most Valuable Participant ,
Feb 04, 2013

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Manually delete the caps.db in the caps folder. Just running the cleaner script doesn't resolcve that particular issue as in fact a completely unrelated entry in teh database may be causing this and not show up in the tool at all...

Important Directories

Mylenium

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New Here ,
Sep 05, 2014

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I can't find this caps folder because I deleted my adobe illustrator folder. Where can i find it?

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Adobe Employee ,
Sep 08, 2014

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Hi Diana,

This might be helpful for you Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Its not for Photoshop Elements specifically but should help finding the caps folder.


Best,

- Dave

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New Here ,
May 01, 2016

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thanks dude

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New Here ,
Jun 06, 2020

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Plz Can you help me, I have been installing adobe flash pro cs6, Then This Happpened "Inconsistency in the installer database" Plz Help Me Can Do This?

 

Thank You

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