"Installation failed. Unable to move the file" error Illustratior app

Community Beginner ,
Nov 30, 2015 Nov 30, 2015

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Hi, have been unable to install the illustrator app. Error message "Installation failed.Unable to move the file. Rename the file and try again". 'Learn more' link redirects to an ADS folder (with customHook,resource subfolders and ADS.pimx and Adobe Desktop Service.exe.

Any help appreciated!

Thanks

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Community Beginner , Dec 01, 2015 Dec 01, 2015
Thank youbefore posting the question I did check the log files, but the only action suggested there was to rename a file. It was not clear which one.After re-downloading multiple times the issue seems to have resolved itself.

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Adobe Employee ,
Dec 01, 2015 Dec 01, 2015

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Community Beginner ,
Dec 01, 2015 Dec 01, 2015

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Thank you

before posting the question I did check the log files, but the only action suggested there was to rename a file. It was not clear which one.

After re-downloading multiple times the issue seems to have resolved itself.

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New Here ,
Aug 19, 2016 Aug 19, 2016

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Moving the location of the temporary file seem's to have solved this problem. I  move it to, c:files and installation was successful after that.

It is located under : Preferences/ Creative Cloud / Files

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Explorer ,
Nov 14, 2017 Nov 14, 2017

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It won;t let me move it. It says it si open in another location and I don;t know how to close it where to

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New Here ,
Nov 12, 2016 Nov 12, 2016

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Hi!

I had the same problem, but now I fix it!

I just got to C:/ProgramFiles and there should be a folder that made into a shortcut format, that can't really be accesed, called Adobe.

All you have to do is to delete it and then create it again by pressing right click :/New/Folder.

After all, the problem should be fixed!

Reply me anytime!

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Explorer ,
Nov 14, 2017 Nov 14, 2017

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How can you recreate it if you have deleted it?

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New Here ,
Nov 19, 2019 Nov 19, 2019

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By creating new folder of exact, same name ?! 😛

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New Here ,
Apr 09, 2021 Apr 09, 2021

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it worked ! thanks. rename it as it was as shortcut

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