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"Manage plan" button is not available

New Here ,
Apr 12, 2019 Apr 12, 2019

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Hello,

I have an active Adobe All Apps plan, but when I log in in my account, I don't see the button "Manage plan". Instead of this there is a message "

"You'll be able to manage this plan shortly". My plan is active and in use, it's not canceled, so I don't see any logical reason to not have an option for management.

As adviced in the help center, I tried to contact Customer support, but without any succes. I received only a message :

Service Unavailable

Please refresh this page or try the options below.

Please advise what is the main reason for this problem and how to fix it.

Many thanks

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 12, 2019 Apr 12, 2019
Please try another browser and make sure that cookies are enabled.

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Adobe Community Professional ,
Apr 12, 2019 Apr 12, 2019

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Please try another browser and make sure that cookies are enabled.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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I have tried 3 different browsers and the manage plan button is still unavailable under My Plans. Not sure what gives but I have tried for 3 straight days to cancel and still cannot find the way out. Also, no customer care telephone number. There are instructions from Adobe, but they do not pertain to me since the manage plan or cancel plan buttons are non existant. How do I cancel?

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LEGEND ,
Dec 30, 2020 Dec 30, 2020

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Are you Signing In?

And are you using the correct Adobe ID, Email Address?

 

Posting a screen shot of what you are seeing may help. It can't hurt as a picture is worth 1,000 words.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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LATEST

I'm having the same problem, did you find the solution for this?

 

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