"Not Compatible" - Adobe is saying my system is outdated

Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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I cleaned my SSD and reinstalled Windows 10 and am downloading all my apps back on my computer. I've reinstalled Adobe CC, but half the apps say "Not Compatible" now. Clicking on that gives me this:

 

Update required:

You must updated your system to install [program]. Please check the following:

-Windows 10 version 1809 or later

 

(Of course, [program] is where the name of the program I clicked would be.)

I've already went into Windows update a few times and updated until it wouldn't let me update anymore, ran Windows update troubleshooter, even went into Command Prompt on Administrator and did a system scan, and I'm still met with the same issue of saying that I'm apparently not updated.

 

What should I do?

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 15, 2020 Dec 15, 2020
Firstly, confirm exactly which version and build number of Windows 10 you are running. https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Firstly, confirm exactly which version and build number of Windows 10 you are running.

https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0...

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Wow, it turns out I was actually in version 1703... Weird.

 

Since my computer can't seem to detect any new updates, I've now gone to the Microsoft page on the most recent update (October 2020), and things are working once again. Thanks for the info.

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