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"please connect to the internet and retry"

New Here ,
Mar 17, 2016

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I have Windows 7. While trying to install Lightroom 6 that I just bought new, it keeps saying "please connect to the internet and retry" (just as it did when I tried to do the trial version) but I am connected. I checked the firewall and it seems to be fine for letting the program through. Clock is set properly. Getting extremely frustrated as I don't have all day to go through pages trying to find answers and to say the least, I am NOT well versed in computer lingo, etc.

Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

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"please connect to the internet and retry"

New Here ,
Mar 17, 2016

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I have Windows 7. While trying to install Lightroom 6 that I just bought new, it keeps saying "please connect to the internet and retry" (just as it did when I tried to do the trial version) but I am connected. I checked the firewall and it seems to be fine for letting the program through. Clock is set properly. Getting extremely frustrated as I don't have all day to go through pages trying to find answers and to say the least, I am NOT well versed in computer lingo, etc.

Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

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Adobe Employee ,
Mar 17, 2016

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Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

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New Here ,
Mar 21, 2016

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Thanks very much for taking the time to reply to my question. I'm not quite sure how to disable my adaware program but I will try to do the sign up procedure for being disconnected. Thomas

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New Here ,
Aug 18, 2020

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It works. Thank you very much Bani

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