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"Sorry, something went wrong" adobe apps close before i can use them.

New Here ,
Sep 14, 2020

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We had a new staff member start and when installing CC i used the wrong account, an existing account.

After i fixed that login issue, the other computer starting popping up this message when opening any adobe program.

 

Sorry, something went wrong
This is likely an issue are our end, but it could be that you're not connected to the internet. check your connection and try again later.

 

I tried logging out and back in/rebooting.

I tried logging into the adobe website and clicked "End all sessions".

I tried uninstalling acrobat and re-installing it but no issues.

 

Do i need to do a full uninstall/reinstall or is there an easier way to get this working again?
Any suggestions would be great

thanks 🙂

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Activation, Installation

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"Sorry, something went wrong" adobe apps close before i can use them.

New Here ,
Sep 14, 2020

Copy link to clipboard

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We had a new staff member start and when installing CC i used the wrong account, an existing account.

After i fixed that login issue, the other computer starting popping up this message when opening any adobe program.

 

Sorry, something went wrong
This is likely an issue are our end, but it could be that you're not connected to the internet. check your connection and try again later.

 

I tried logging out and back in/rebooting.

I tried logging into the adobe website and clicked "End all sessions".

I tried uninstalling acrobat and re-installing it but no issues.

 

Do i need to do a full uninstall/reinstall or is there an easier way to get this working again?
Any suggestions would be great

thanks 🙂

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

TOPICS
Activation, Installation

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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are you using a team or enterprise account?

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Sep 15, 2020 1
New Here ,
Sep 16, 2020

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It's just "Annual plan, prepaid".

no team or enterprise

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 17, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Sep 17, 2020 0