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"The application "Creative Cloud" is not open anymore" Help. (MAC)

New Here ,
Sep 02, 2016

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Hello. I have a problem here. My CC just won't open, already tried some solutions said in other topics, but, nothing happens.

It opens in the top bar, then just closes. And, sometimes show up the message "The application "Creative Cloud" is not open anymore".

Tried opening Application Manager, tried reinstalling it, updated my OS, restarted my computer and nothing. Help?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

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"The application "Creative Cloud" is not open anymore" Help. (MAC)

New Here ,
Sep 02, 2016

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Hello. I have a problem here. My CC just won't open, already tried some solutions said in other topics, but, nothing happens.

It opens in the top bar, then just closes. And, sometimes show up the message "The application "Creative Cloud" is not open anymore".

Tried opening Application Manager, tried reinstalling it, updated my OS, restarted my computer and nothing. Help?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

TOPICS
Creative Cloud

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Sep 02, 2016 0
Adobe Community Professional ,
Sep 03, 2016

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uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

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Sep 03, 2016 0
New Here ,
Mar 22, 2020

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There's gotta be a better way to fix this than uninstalling everything and then reinstalling. This happens to me too often to have to take the time to do this. 

edit: oddly enough, at least on MacOS, if I search 'cloud' through spotlight, I can open 'creative cloud desktop app.app' which...does nothing, but when I go back to open 'creative cloud.app' it finally opens. Odd workaround, but it's worked for me twice so far. 

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Mar 22, 2020 4
Adobe Employee ,
Mar 23, 2020

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Lafingputz, you have responded to a public forum discussion that was last active in 2016.  If you have an individual Creative Cloud membership, then please start a new public forum discussion in the Get Started forum at https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all.  Please include any specific error messages you receive and the steps you have implemented to resolve the error.

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Mar 23, 2020 0
New Here ,
Aug 12, 2020

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Thanks. There doesn't seem to be any information anywhere that tells what, exactly, the "Creative Cloud Desktop App.app" is, but as you said, it isn't Creative Cloud.

 

I kept trying to start Creative Cloud the first thing that pops up when I search is the Creative Cloud Desktop App, which seems like what you would want. I'm on a desktop (mac) and trying to start Creative Cloud so my fonts will work properly. Nope. Nothing visible happens at all. 

 

Jeff's reply just highlights the length of time the same problems seem to persists. Thanks for the fix.

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Aug 12, 2020 0
Adobe Employee ,
Aug 12, 2020

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Doctor0D45, I am sorry for any confusion. There have been several major updates implemented to the Creative Cloud desktop app since 2016.  You can find a list of those updates at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.  If the suggestions offered in this discussion are not successful, then please start a new discussion with the errors you are encountering and the solutions that were implemented in 2020.


I will now lock this discussion to prevent future confusion.

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Aug 12, 2020 0