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"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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I keeping getting a "You've been signed out" message everytime I try to log into the Creative Cloud desktop application.

I have tried the following to no avail:

  1. Uninstalling and reinstalling the Creative Cloud app.
  2. Renaming the OOBE folder to OOBE-old.
  3. Deleting everything in the SLCache.

All of the above were suggested either on these forums or by support. None have worked.

I am on a team membership.

I am currently using Adobe Creative Suite CS5.5.

I am on a Mac running Mavericks (OSX 10.9).

Nothing seems to be working and I have been passed from department to department on the support chat window thing.

Someone, for the love of God, please help.

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correct answers 1 Correct Answer

New Here , Nov 14, 2013 Nov 14, 2013
I would like to share with you the solution that worked for me. This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.3: Now navigate to Application Support/Adobe/OOBE/.. folder.4: Delete opm file under OOBE....

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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I have the same problem here with 1 team member. 2 other member have the Adobe CC wotking just fine. I post the answer here if I find any solution soon

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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Thanks very much.

I also used the Adobe Creative Cloud Cleaner Tool to remove all Creative Cloud & CS6 products, then reintalled again. Still not fixed.

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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The solution outlined here also did not work for me: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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This link also did not work as the "opm.db" file does not exist: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

I was able to find a file called "pim.db", but im not going to just start delelting things and hope for the best.

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New Here ,
Nov 08, 2013 Nov 08, 2013

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I still can't sign in either. It's not working on either computer that I upgraded to Maverick.

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Community Beginner ,
Nov 09, 2013 Nov 09, 2013

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Same problem here. Very frustrating! C'mon, Adobe get this fixed.

Your posted solution does not work, as others have pointed out. Re-downloading and re-installing the CC app does not work.

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Community Beginner ,
Nov 10, 2013 Nov 10, 2013

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this is how I solve the problem.

I uninstalled the CC applications and used the cleaner tool to remove all files. Additionally I removed all cookies from my browser (I have read i other forums that it might have some influence).

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

So of with a fresh start. All teammembers can work again.

Hope it works for you guys as well.

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Community Beginner ,
Nov 11, 2013 Nov 11, 2013

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I managed to solve the problem as well.

I used to cleaner tool to remove all Creative Cloud/Creative Suite that I had on my computer and then reinstalled the Creative Cloud. It all worked fine after that.

Im not sure exactly why this has worked, but once I got rid of everything and reinstalled the Creative Cloud, it worked.

It was really a last gasp solution because if it didnt work I would have had nothing.

Hopefully this helps others, but this really is a problem that Adobe need to fix.

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New Here ,
Nov 14, 2013 Nov 14, 2013

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I would like to share with you the solution that worked for me.

This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the same location.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

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New Here ,
Nov 22, 2013 Nov 22, 2013

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That worked perfectly!

Thank you for sharing

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New Here ,
Nov 30, 2013 Nov 30, 2013

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this worked great for me too. Thanks!

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Community Beginner ,
Dec 27, 2013 Dec 27, 2013

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This solution worked for me, as well. Many thanks to CM_Marketing for posting it!

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LEGEND ,
Jan 25, 2014 Jan 25, 2014

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CM_marketing wrote:

I would like to share with you the solution that worked for me.

This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the same location.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

This works for windows as well. Thank you...

The only difference is To delete the opm file, you must close the manager first or windows will not allow you to delete that database file.

The opm file on windows 7 is C:\Users\{USER NAME}\AppData\Local\Adobe\OOBE

I can confirm that both the OOBE and AAMUpdater folders do get recreated.

(This post will be duplicated in my other thread with a link to this one.)

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New Here ,
Oct 22, 2014 Oct 22, 2014

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This fixed it for now.

Dear Adobe: What a crippling and time consuming pain!
Glad to find a fix though. Thanks so much for posting it!

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Community Beginner ,
Feb 16, 2015 Feb 16, 2015

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that worked for me! thanks

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Community Beginner ,
Apr 02, 2015 Apr 02, 2015

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Thank you so much CM_Marketing, that did the trick!

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Explorer ,
Jun 01, 2015 Jun 01, 2015

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Thank you. THe last time I chatted with an agent but I forgot most what he told me. So this was helpful. And you are right: THEY NEED TO FIX IT!

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New Here ,
Jun 20, 2015 Jun 20, 2015

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Agree! This is like a VIRUS keep bothering me, why do I have to try so many different ways to fix THEIR BUGS??!!

Till now I tried clean IE proxy checkbox - never checked

rename OOBE folder

The problem is still there, what else should I do?? I really have no idea.

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New Here ,
Dec 04, 2015 Dec 04, 2015

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I dont get "Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter." Plwase Help Meh

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New Here ,
Jun 27, 2016 Jun 27, 2016

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I have Windows and the location, at least on windows 10 was: C:\ProgramData\Adobe

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New Here ,
Nov 17, 2019 Nov 17, 2019

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That might work for me too, if I knew what the hell you were talking about. What's an Activity Monitor? and so on.

 

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New Here ,
Oct 20, 2020 Oct 20, 2020

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LATEST

Your answer is really great. Don't look further. This is the one.

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New Here ,
Dec 28, 2013 Dec 28, 2013

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Had the same issue and here's the fix translated for the windows users:

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    • Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    • Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.


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Community Beginner ,
Dec 30, 2013 Dec 30, 2013

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Worked for me Thank you "MikeBanks" and "CM_Marketing" for solving this!!

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