"you will automatically continue here" not working

New Here ,
Sep 24, 2019 Sep 24, 2019

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- I can't install creative cloud and another adobe program.

 

Install Creative cloud open a tab in my chrome browser to authenticate my account before continue install.

In tab said - You’ve successfully signed in. Feel free to close this browser tab and return to where you previously left off.

 

> BUT when I return to install tab. It still not responding and stuck on this page which said ' Check your browser'.

I tried to click on 'sign in here' and it's not working too.

 

thank you for help and sorry that I'm not good in English.

troble.png

 

 

 

 

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CC FAQ, Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Community Beginner , Nov 04, 2019 Nov 04, 2019
I figured it out - Upgrade your browser! I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...  

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New Here ,
Sep 24, 2019 Sep 24, 2019

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Okay! Thank you

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Adobe Community Professional ,
Sep 25, 2019 Sep 25, 2019

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Do not send info to Allison_Desk. It/He/She is a known spammer.

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New Here ,
Sep 27, 2019 Sep 27, 2019

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I'm the same

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Adobe Employee ,
Sep 27, 2019 Sep 27, 2019

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Hi there,

 

This article might help. I'd suggest trying the direct download for the installer https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html.

If you're continuing to struggle then I'd suggest contacting and working with our support directly: https://helpx.adobe.com/contact.html

 

Best,

- Dave

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New Here ,
Nov 23, 2019 Nov 23, 2019

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This worked for me. I scrolled down to Windows | Alternative Downloads and was able to download the full creative cloud app and install it. Once I got that installed all the other apps were able to be installed. Thanks

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New Here ,
May 04, 2020 May 04, 2020

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real one, thanks guys

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New Here ,
Sep 27, 2019 Sep 27, 2019

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I haven't received help yet.  I have no solution.Capture1.PNGCapture2.PNGCapture3.PNG

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Same issue.

 

I paid for two programs, downloaded them to a computer, and then my computer started having problems, so I uninstalled the software, got on a new computer, tried to install, and I get the exact same thing.

 

I have paid for the software but now I can't install it on my computer.

 

same issue.jpg

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New Here ,
Sep 27, 2019 Sep 27, 2019

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Thanks david  But the problem is that it can't be installed  It says only try the registration. And not respondingCapture6.PNGCapture6.PNG

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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I figured it out - Upgrade your browser!

 

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

 

 awesome it works.jpg

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New Here ,
Sep 27, 2019 Sep 27, 2019

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New Here ,
Feb 05, 2020 Feb 05, 2020

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This method might work with some of the computers. Apparently, I have tried with different browsers with default app set, still no luck.

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Community Beginner ,
Feb 06, 2020 Feb 06, 2020

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Apparently.

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New Here ,
May 20, 2020 May 20, 2020

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Hi,Ive got the same issue, I was tryed to update my browser,and no any results! So how to fix this,anyone tell me please))))

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New Here ,
Aug 28, 2020 Aug 28, 2020

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I've been an IT pro for 20 years and I generally never post anything negative. But this installer from a huge ISV like Adobe is so idiotic that it blows my mind.

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Downloading to the latest version of IE and enabling javascript worked for me.

Adobe uses javascript for data collection and maintenance, if IE Javascript isn't enabled you won't get past the sign-in browser window.  

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