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"you will automatically continue here" not working

New Here ,
Sep 24, 2019

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- I can't install creative cloud and another adobe program.

 

Install Creative cloud open a tab in my chrome browser to authenticate my account before continue install.

In tab said - You’ve successfully signed in. Feel free to close this browser tab and return to where you previously left off.

 

> BUT when I return to install tab. It still not responding and stuck on this page which said ' Check your browser'.

I tried to click on 'sign in here' and it's not working too.

 

thank you for help and sorry that I'm not good in English.

troble.png

 

 

 

 

Community Beginner
Correct answer by CMYK-W | Community Beginner

I figured it out - Upgrade your browser!

 

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

 

 awesome it works.jpg

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CC FAQ, Creative Cloud, Installation, New user

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"you will automatically continue here" not working

New Here ,
Sep 24, 2019

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- I can't install creative cloud and another adobe program.

 

Install Creative cloud open a tab in my chrome browser to authenticate my account before continue install.

In tab said - You’ve successfully signed in. Feel free to close this browser tab and return to where you previously left off.

 

> BUT when I return to install tab. It still not responding and stuck on this page which said ' Check your browser'.

I tried to click on 'sign in here' and it's not working too.

 

thank you for help and sorry that I'm not good in English.

troble.png

 

 

 

 

Community Beginner
Correct answer by CMYK-W | Community Beginner

I figured it out - Upgrade your browser!

 

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

 

 awesome it works.jpg

TOPICS
CC FAQ, Creative Cloud, Installation, New user

Views

10.0K

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Sep 24, 2019 1
New Here ,
Sep 24, 2019

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Okay! Thank you

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Sep 24, 2019 0
Adobe Community Professional ,
Sep 25, 2019

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Do not send info to Allison_Desk. It/He/She is a known spammer.

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Sep 25, 2019 0
New Here ,
Sep 27, 2019

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I'm the same

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Sep 27, 2019 0
Adobe Employee ,
Sep 27, 2019

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Hi there,

 

This article might help. I'd suggest trying the direct download for the installer https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html.

If you're continuing to struggle then I'd suggest contacting and working with our support directly: https://helpx.adobe.com/contact.html

 

Best,

- Dave

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Sep 27, 2019 2
New Here ,
Nov 23, 2019

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This worked for me. I scrolled down to Windows | Alternative Downloads and was able to download the full creative cloud app and install it. Once I got that installed all the other apps were able to be installed. Thanks

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Nov 23, 2019 1
New Here ,
May 04, 2020

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real one, thanks guys

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May 04, 2020 0
New Here ,
Sep 27, 2019

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I haven't received help yet.  I have no solution.Capture1.PNGCapture2.PNGCapture3.PNG

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Sep 27, 2019 0
Community Beginner ,
Nov 04, 2019

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Same issue.

 

I paid for two programs, downloaded them to a computer, and then my computer started having problems, so I uninstalled the software, got on a new computer, tried to install, and I get the exact same thing.

 

I have paid for the software but now I can't install it on my computer.

 

same issue.jpg

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Nov 04, 2019 0
New Here ,
Sep 27, 2019

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Thanks david  But the problem is that it can't be installed  It says only try the registration. And not respondingCapture6.PNGCapture6.PNG

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Sep 27, 2019 0
Community Beginner ,
Nov 04, 2019

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I figured it out - Upgrade your browser!

 

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

 

 awesome it works.jpg

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Nov 04, 2019 0