re-activate membership after cancellation

New Here ,
Jun 08, 2017 Jun 08, 2017

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Hi,

I've cancelled my CC membership. After trying some other programs i regret my cancellation.

Please can someone tell me how te reactivate my membership for CC lightroom.

Actually how can I Undo my cancellation

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correct answers 1 Correct Answer

Adobe Employee , Jun 08, 2017 Jun 08, 2017
Hi Matthijsp50839276,I see you have an account with Adobe and the subscription was canceled. As of now, we do have an option to restart the subscription. Could you please confirm if you would like us to re-activate the subscription.You may also get in touch with support for the same. Hope that helps. Feel free to get back to us for help.Regards Kanika

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Adobe Community Professional ,
Jun 08, 2017 Jun 08, 2017

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start a new one using the same adobe id.

p.s. the photographers plan is the least expensive way to subscribe to lightroom (and you get photoshop as a bonus), Creative Cloud pricing and membership plans | Adobe Creative Cloud

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Adobe Employee ,
Jun 08, 2017 Jun 08, 2017

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Hi Matthijsp50839276,

I see you have an account with Adobe and the subscription was canceled. As of now, we do have an option to restart the subscription.

Could you please confirm if you would like us to re-activate the subscription.

You may also get in touch with support for the same.

Hope that helps. Feel free to get back to us for help.

Regards

Kanika

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Adobe Community Professional ,
Jun 08, 2017 Jun 08, 2017

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kanikas100  wrote

As of now, we do have an option to restart the subscription.

Hi Kanika,

Is that sentence supposed to read: "As of now, we do NOT have an option to restart the subscription."?

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Adobe Employee ,
Jun 09, 2017 Jun 09, 2017

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Hey John,

No, you read it correctly we do have an option to restart.

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Adobe Community Professional ,
Jun 09, 2017 Jun 09, 2017

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OK, my mistake. Thanks.

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Adobe Employee ,
Jun 14, 2017 Jun 14, 2017

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You're welcome

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New Here ,
Jun 16, 2017 Jun 16, 2017

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Hi Kanika

Yes Please! I would like to restart the subscription.

Matthijs

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New Here ,
Sep 19, 2017 Sep 19, 2017

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I had same problem, my membership expired by the end of august and I was offered by Adobe to renew with slightly high price (I was paying around £7 a month for photography option, when renewal came, I was offered around £8 with two months free, but I made mistake and proceeded with cancellation. Two weeks after and I wanted to revoke this offer of around £8 a month with two free months, but Adobe doesn't want to honour this and now price is around £10 a month - with no special two month offer...really, I was never expected this from Adobe, I decided to become member and pay as i was fed up with hacked software around and liked what Adobe was offering with online tutorials and monthly membership...but, this price changing is worse than Arabian haggling...

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hello, I have a problem with respect to my adobe creative cloud plan that was recently cancelled. In August 2020, I have ordered a one year CC plan and yesterday, on 16 February 2021, I've received the following e-mail from adobe:

 

Cancellation confirmation
We've processed your cancellation request. Your service will end on 16-February-2021 (PT).
After that, your account will revert to a basic, free level of membership. Free memberships retain limited access to Creative Cloud services and 2GB of complimentary online storage. (You may need to delete files to meet your new storage limitations.)
Keep exploring Creative Cloud, and we wish you well in your future endeavors.

 

I do not understand why I have received this e-mail, as I did not request any cancellation for my CC plan. What can I do in this situation? 

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New Here ,
Sep 08, 2018 Sep 08, 2018

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hi I have an account and I accidently deactivated my subscription and I would like to reactivate it as I still have 7 months of it.

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Adobe Community Professional ,
Sep 09, 2018 Sep 09, 2018

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Contact customer care: Contact Customer Care .

Do not forget to push the blue button:

9E4389D9-67F7-4BB8-893D-D4103757B435.jpeg

If that does not work, come back and post again. Good luck.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Feb 26, 2019 Feb 26, 2019

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had the same "problem" was talking to the support over chat and..........

they sad the opposit. For now they can´t do anything. Order a new plan with different mailaccount or just wait for the day the subscription will end.

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