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This is such a bad service from Adobe. Just when you need something as basic as a chat support it's not there!
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Hi there,
We're sorry for the inconvenience.
We're here to help you. Please share your concern with us and we shall try our best to look after the same.
Meanwhile, you can use this link to connect with the chat support: https://helpx.adobe.com/contact/support.html
Thanks
Kanika