Highlighted

Re: Creative Cloud on 2 personal computers

New Here ,
Apr 22, 2020

Copy link to clipboard

Copied

Dave, I have a question.. I currently have CC running on two machines, I plan to cancel one machine so that I can use CC on a new machine I brought. BUT before I deactivate 1 machine I wanted to just download (not activate because I know its not possible) CC on my new machine so that I am sure all programs are installed, BUT I have problems on the new machine because the installer stops at 10% I have tried a dozen times and same problem.. Any ideas ???

Views

50

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: Creative Cloud on 2 personal computers

New Here ,
Apr 22, 2020

Copy link to clipboard

Copied

Dave, I have a question.. I currently have CC running on two machines, I plan to cancel one machine so that I can use CC on a new machine I brought. BUT before I deactivate 1 machine I wanted to just download (not activate because I know its not possible) CC on my new machine so that I am sure all programs are installed, BUT I have problems on the new machine because the installer stops at 10% I have tried a dozen times and same problem.. Any ideas ???

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

Copy link to clipboard

Copied

I'm not dave, but...

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

Copy link to clipboard

Copied

I have branched this to a new discussion for you.  The  other one from 2013 is out of date.

 

As soon as you install Creative Cloud on a 3rd machine, your other 2 devices will be automatically de-activated until you re-activate one by signing-in to your Creative Cloud account.

 

Please ensure your new computer meets or exceeds the minimum system requirements to run the latest versions of Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Post back if you have any questions.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0
New Here ,
Apr 22, 2020

Copy link to clipboard

Copied

Thanks Nancy, All Macs  are on 10.13.6 with 32 MB ram. The problem is I cannot complete the installation on my new machine. From the CC site I can download the installer, then after its downloaded I am asked to continue by entering my email addresss and password. ..thats all OK (verified) then click on the continue and a box comes up showing the progress of installing CC but after 10%  It stops?? Tried this several times no luck. So thought I would log out of Mac 1 and Mac 2 (de-activate CC on Mac 1 & 2) and start again on the new Mac (3) and same problem, cannot complete the download of apps and CCcloud..max 10%. ?? WTF

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

Copy link to clipboard

Copied

No.  The installation problem you're having has nothing to do with your other activations.  Read the links that Peru Bob posted earlier in this thread. 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 22, 2020 0