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Re: Creative cloud Update error 117 and loop sign-in

New Here ,
Jun 13, 2020

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I think, the error's details are here:

6/12/20 22:10:49:637 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in getSignatureOfData-CryptAcquireContext with error -2146893802
06/12/20 22:10:52:011 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in getSignatureOfData-CryptAcquireContext with error -2146892987
06/12/20 22:10:52:012 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in calling getSignatureStringOfData
06/12/20 22:10:52:013 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | Validator | | 13156 | Unable to get signature string of data
06/12/20 22:10:52:013 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 13156 | Segment 0 of size 2097152 is Invalid
06/12/20 22:10:52:051 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 8764 | A user retryable error has occured while downloading the file. errotType = -60 extendedErrorCode = 417
06/12/20 22:10:52:149 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PackageDownloadManager | | 6996 | Manifest file could not be downloaded
06/12/20 22:10:52:233 | [FATAL] | 9036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 13988 | Fatal Error '117' occurred while download
06/12/20 22:10:52:235 | [FATAL] | 9036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 13988 | Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '117'
06/12/20 22:10:52:257 | [INFO] | 9036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 13988 | Successfully deleted directory from path: C:\Users\ADMINI~1\AppData\Local\Temp\ETRC299.tmp. Recursive: 1
06/12/20 22:10:52:640 | [INFO] | 9036 | HDSetup | HDSetup | AppContext | | HDSetup | 10252 | Exit Code: 117
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '117' occurred while download
FATAL: Fatal Error '117' occurred while download
FATAL: Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '117'

 

But, I don't know what to do ...

 

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Re: Creative cloud Update error 117 and loop sign-in

New Here ,
Jun 13, 2020

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I think, the error's details are here:

6/12/20 22:10:49:637 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in getSignatureOfData-CryptAcquireContext with error -2146893802
06/12/20 22:10:52:011 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in getSignatureOfData-CryptAcquireContext with error -2146892987
06/12/20 22:10:52:012 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | | | 13156 | Failed in calling getSignatureStringOfData
06/12/20 22:10:52:013 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | Validator | | 13156 | Unable to get signature string of data
06/12/20 22:10:52:013 | [ERROR] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 13156 | Segment 0 of size 2097152 is Invalid
06/12/20 22:10:52:051 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PDMWorkflowManager | | 8764 | A user retryable error has occured while downloading the file. errotType = -60 extendedErrorCode = 417
06/12/20 22:10:52:149 | [WARN] | 9036 | HDSetup | HDSetup | PIMHelperInterface | PackageDownloadManager | | 6996 | Manifest file could not be downloaded
06/12/20 22:10:52:233 | [FATAL] | 9036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 13988 | Fatal Error '117' occurred while download
06/12/20 22:10:52:235 | [FATAL] | 9036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 13988 | Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '117'
06/12/20 22:10:52:257 | [INFO] | 9036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 13988 | Successfully deleted directory from path: C:\Users\ADMINI~1\AppData\Local\Temp\ETRC299.tmp. Recursive: 1
06/12/20 22:10:52:640 | [INFO] | 9036 | HDSetup | HDSetup | AppContext | | HDSetup | 10252 | Exit Code: 117
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '117' occurred while download
FATAL: Fatal Error '117' occurred while download
FATAL: Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '117'

 

But, I don't know what to do ...

 

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Jun 13, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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Please try the steps mentioned in the following link and see if it resolves your issue

https://helpx.adobe.com/download-install/kb/error-code-117.html

 

-Manan

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Jun 15, 2020 0