Re: High CPU usage from Adobe's Genuine Software Integrity Service

New Here ,
May 09, 2017 May 09, 2017

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I also have this issue. It's super annoying. Adobe, please do something about it, asap. It's unthinkable that company I work for is paying not little money for the software and it's crippling my system [i7 7700k, 32 gigs of ram, nvme drives, etc.]

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Adobe Employee , May 11, 2017 May 11, 2017
Hi uplink7777,We need some logs from your machine to diagnose the issue. I will send you a direct mail with instructions for the same.ThanksAshish

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Adobe Employee ,
May 09, 2017 May 09, 2017

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Branching to a new discussion.

Uplink7777 what Adobe software or service are you utilizing?  Are the software titles registered on http://www.adobe.com/?  You can find details on how to locate your registered serial numbers at Find your serial number​.

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Adobe Employee ,
May 11, 2017 May 11, 2017

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Hi uplink7777,

We need some logs from your machine to diagnose the issue. I will send you a direct mail with instructions for the same.

Thanks

Ashish

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New Here ,
May 15, 2017 May 15, 2017

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Hi,

I'm following this discussion because I'm having the same problem - "AdobeGCClient.exe *32" is eating up a lot of my CPU while I'm not using any Adobe products. This thread has apparently been marked as "question answered," but I haven't seen any answer, only a request for logs. Did I miss it somewhere? Would appreciate help on this. Thanks.

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Hi jooonathan,

Apologies for the inconvenience.

I have sent you instructions to collect some logs from your machines that will help us in fixing this issue.

Thanks

Ashish

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New Here ,
Apr 15, 2021 Apr 15, 2021

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I am also seeing this same issue on computers only running Acrobat Reader. Exact same behavior as described, it's eating up all the processing on one core of my CPU (25% or so) constantly. As IT for my company this is distressing.

 

I'll be happy to submit logs. But I've seen this same issue on at least a dozen computers in my environment. 

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