Re-install Creative Cloud

Explorer ,
May 05, 2021 May 05, 2021

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Using Windows10, I have been a subscriber to the Adobe Photography Plan for several years.  

 

Lately I've been getting a pop-up that reads "Adobe Creative Cloud is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud fom http://www.adobe.com/go/adobecreativecloudapp.  

 

Going there, that, it reverts to adobe.com/creativecloud.html.  There is no indication of how to download a new copy of Creative Cloud....just a list of apps I can buy.  I have clicked "Repair", but the pop-up continues to come back.

 

I'm not having problems with Lightroom or Bridge, but Photoshop occassionally freezes-up.  When it does, the only way to close PS is to go to Task Manager and close the progam.  

 

How do I download a new copy of  Creative Cloud?

 

 

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Hi @TC214 

Try these steps. Use the triangles to expand each section.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Let us know if this works for you.

 

~ Jane

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Explorer ,
May 05, 2021 May 05, 2021

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I tried that and got to "Delete the contents of the OOBE folder....

 

Where is the OOBE folder?  

 

 

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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You need to expand each section by clicking the disclosure triangle. When you expand Section 3, the locations for macOS and Windows are the second step. Here's a screenshot.

 

~ Jane

 

7D95667E-2723-480F-BEB5-EF1B5286D341.png

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