Re: New drivers installed and all app that was on that older drive dosen't install

New Here ,
Apr 26, 2021 Apr 26, 2021

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I am facing the same issue. I just replaced my C drive and the issue still exists. Any other solution?

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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If you are ok to start all over by removing all apps and install again. you may run Adobe Cleaner tool and check:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Note:

Make sure you have important backup like prerence , catalog, presets..etc

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New Here ,
Apr 26, 2021 Apr 26, 2021

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I will try that

 

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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keep us posted.

 

for others, if possible, before removing a non-c: hard drive where adobe programs have been installed, uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html) the adobe apps before removing.

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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if you used any sort of migration tool, that's the problem: you'll need to undo whatever's been done and then properly install the cc desktop app and use it to install your adobe programs.

 

if you did not use a migration tool and formatted your hard drive>installed your os>installed your cc desktop app>and then failed to install cc programs on your c drive because it's recognized as a net work drive, there's a more serious problem.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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No migration tool, I did not have to do anything since my Adobe creative cloud was on my c drive and my apps on the old hdd

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