Re: Pause subscription

New Here ,
Aug 31, 2017 Aug 31, 2017

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My account is setup for auto renew.  Is there a way to stop the auto renewal?  I'm in school and my work load is heavy and I am afraid I won't remember to cancel in time.  I no longer need adobe products for another year or two at least.  I don't want to pay 1/2 to cancel early when I have less than 6 months left, 1/2 makes sense for 6 months left, not less.

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correct answers 1 Correct Answer

Adobe Employee , Sep 01, 2017 Sep 01, 2017
Branching into a new discussionHi Cassandra,I understand that you are looking to stop the auto renewal and you wish to do it beforehand to avoid missing out on the date.But I'm afraid that we don't have this feature as of now, you will need to Contact Customer Care and get the subscription cancelled during the last month of the plan if you do not wish it to renew for the next year.I am sorry I couldn't be much of help!Regards,Sheena

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Adobe Employee ,
Sep 01, 2017 Sep 01, 2017

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Branching into a new discussion

Hi Cassandra,

I understand that you are looking to stop the auto renewal and you wish to do it beforehand to avoid missing out on the date.

But I'm afraid that we don't have this feature as of now, you will need to Contact Customer Care and get the subscription cancelled during the last month of the plan if you do not wish it to renew for the next year.

I am sorry I couldn't be much of help!

Regards,

Sheena

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Most Valuable Participant ,
Aug 04, 2020 Aug 04, 2020

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"For most Creative Cloud plans, your membership automatically renews. To turn off auto renewal, you simply cancel your membership."

 

How to turn off auto-renewal for your Adobe Creative Cloud subscription

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