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Re: Pause subscription

New Here ,
Aug 31, 2017

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My account is setup for auto renew.  Is there a way to stop the auto renewal?  I'm in school and my work load is heavy and I am afraid I won't remember to cancel in time.  I no longer need adobe products for another year or two at least.  I don't want to pay 1/2 to cancel early when I have less than 6 months left, 1/2 makes sense for 6 months left, not less.

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Hi Cassandra,

I understand that you are looking to stop the auto renewal and you wish to do it beforehand to avoid missing out on the date.

But I'm afraid that we don't have this feature as of now, you will need to Contact Customer Care and get the subscription cancelled during the last month of the plan if you do not wish it to renew for the next year.

I am sorry I couldn't be much of help!

Regards,

Sheena

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Creative Cloud

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Re: Pause subscription

New Here ,
Aug 31, 2017

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My account is setup for auto renew.  Is there a way to stop the auto renewal?  I'm in school and my work load is heavy and I am afraid I won't remember to cancel in time.  I no longer need adobe products for another year or two at least.  I don't want to pay 1/2 to cancel early when I have less than 6 months left, 1/2 makes sense for 6 months left, not less.

Branching into a new discussion

Hi Cassandra,

I understand that you are looking to stop the auto renewal and you wish to do it beforehand to avoid missing out on the date.

But I'm afraid that we don't have this feature as of now, you will need to Contact Customer Care and get the subscription cancelled during the last month of the plan if you do not wish it to renew for the next year.

I am sorry I couldn't be much of help!

Regards,

Sheena

Topics

Creative Cloud

Views

207

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 01, 2017

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Hi Cassandra,

I understand that you are looking to stop the auto renewal and you wish to do it beforehand to avoid missing out on the date.

But I'm afraid that we don't have this feature as of now, you will need to Contact Customer Care and get the subscription cancelled during the last month of the plan if you do not wish it to renew for the next year.

I am sorry I couldn't be much of help!

Regards,

Sheena

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Most Valuable Participant ,
Aug 04, 2020

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"For most Creative Cloud plans, your membership automatically renews. To turn off auto renewal, you simply cancel your membership."

 

How to turn off auto-renewal for your Adobe Creative Cloud subscription

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