Re: Sign in keeps looping

Feb 26, 2021 Feb 26, 2021

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I'm having the same issue.

Gmail email for log in.

Chrome browser.

Cookie blocking off.

VPN off.

Changed password, so I know it's correct, but still looping

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Branching to a new discussion.

 

You responded to a discussion from 2017. What current errors are you encountering, and what troubleshooting steps have you taken to correct it?

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Feb 26, 2021 Feb 26, 2021

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Trying to log in. My login email is a gmail address.

I put in the email address and it moves to password.  I reset the password to ensure I had the right one.  But whenever I hit entter, it just loops back to asking for user name and password.

I'm using Chrome browser.  My VPN is off.

It was looping non-stop, until I turned cookie blocking off, and deleted the user anme and password from chrome.  Now it still loops, but I have to input the user name/password manually. 

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Chrome could be the source of your current problems; please see if you encounter similar sign-in errors with other browsers.  Any misconfiguration within the Chrome browser will affect your ability to interact with a Creative Cloud membership.  You may want to revert to a default installation of Chrome, with no add-ons or extensions, if you cannot determine the cause of the login failures.

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