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Received a 3-month license extension due to coronavirus epidemic

New Here ,
Apr 24, 2020

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Hi. My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license, plrase? I will be great!

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Correct answer by John T Smith | Most Valuable Participant

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-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Received a 3-month license extension due to coronavirus epidemic

New Here ,
Apr 24, 2020

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Hi. My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license, plrase? I will be great!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with an account question
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Apr 24, 2020 0
Most Valuable Participant ,
Apr 24, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account question
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Apr 24, 2020 1
Adobe Community Professional ,
Apr 24, 2020

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Apr 24, 2020 2
Adobe Community Professional ,
Apr 25, 2020

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Your Friend might of tried to Cancel his/her subscription and then the agent gave them 3 months free to Extend the subscription for another year.

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Apr 25, 2020 2