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Receiving Error 301 on Mac CC

Community Beginner ,
Jan 29, 2019

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I'm receiving a 301 error when trying to update my apps on my Mac (Mojave).  I've reinstalled AAM.  No luck. 

Any ideas?

--Robert

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Receiving Error 301 on Mac CC

Community Beginner ,
Jan 29, 2019

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I'm receiving a 301 error when trying to update my apps on my Mac (Mojave).  I've reinstalled AAM.  No luck. 

Any ideas?

--Robert

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Jan 29, 2019 1
Adobe Community Professional ,
Jan 29, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Jan 29, 2019 0
Community Beginner ,
Jan 30, 2019

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Appears to have solved the problem.  Photoshop is installing at the moment and I'll keep going on the apps.

Thanks for the fix!

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Jan 30, 2019 0
Adobe Community Professional ,
Jan 30, 2019

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you're welcome.

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Jan 30, 2019 0
Community Beginner ,
Sep 14, 2020

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100% do not do this. Follow the actual correct solution from NMSOy below from 03/18/2020. Uninstalling is a total waste of time, and you lose all your preferences in the process. Repair your Creative Cloud application. Your CC apps themselves are not the issue.

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Sep 14, 2020 1
Community Beginner ,
Mar 18, 2020

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For me, it was enough to run Applications/Adobe Creative Cloud/Uninstall Adobe Creative Cloud

 

There is a "Repair" option. After repair, updates are working again without any uninstallation/cleanup.

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Mar 18, 2020 28
Explorer ,
Mar 23, 2020

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Yep, same. Don't start with the nuclear option, that's likely to be overkill.

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Mar 23, 2020 7
New Here ,
Apr 05, 2020

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This worked perfectly for me. Thanks a lot for posting.

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Apr 05, 2020 4
Explorer ,
Apr 10, 2020

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I think the solution posed by NMSOy is much easier and more effective than doing a full-suite reinstallation. I tried this myself just now and I was able to run the Creative Cloud application again.

 

If you try this and you keep getting the 301 error or cannot connect to the Adobe server, then by all means try the more comprehensive option.

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Apr 10, 2020 5
Community Beginner ,
Apr 18, 2020

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Big +1 for this solution.  The repair button works a treat.

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Apr 18, 2020 5
Explorer ,
Apr 21, 2020

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Thanks a lot, NMSOy.

Your solution worked fine for me too!

Wamly,

Lars

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Apr 21, 2020 5
New Here ,
Apr 23, 2020

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Yes, thank you NMSOy. This is the solution. Don't bother uninstalling everything that will waste so much time. I have tons and tons of plug-ins for After Effects so having to remove and reinstall all of that would have been a nightmare. I didn't even know about the 'repair' feature on uninstall. Thank you!!!!!!

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Apr 23, 2020 4
New Here ,
Apr 23, 2020

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Thank you very much NMSOy. Your suggestion solved my Error 301 problem.

Warm regards,

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Apr 23, 2020 2
Explorer ,
Apr 24, 2020

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Thanks, NMSOy, that simple uninstall an reinstall of just the Creative Cloud app solved for me too...appreciate the less invasive solution!

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Apr 24, 2020 2
Community Beginner ,
May 12, 2020

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Boom! Worked like a charm. Thank you so much for posting this. Much better option than going all nuclear. Whew!

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May 12, 2020 3
New Here ,
Jun 19, 2020

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Yes.  Running the repair fixed the problem and is probably the correct answer.  Thank you for saving me from uninstalling the entire world, including finding...  what is a plist?

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Jun 19, 2020 2
Community Beginner ,
Jun 20, 2020

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A plist... "To provide a better experience for users, iOS and macOS rely on the presence of special metadata in each app or bundle." Look here:

https://developer.apple.com/library/archive/documentation/General/Reference/InfoPlistKeyReference/In...

 

Cheers,

Jens

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Jun 20, 2020 1
New Here ,
Jun 21, 2020

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I can also confirm that this solution helped and solved it in not time (compared to the suggestion of Adobe!).

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Jun 21, 2020 3
Explorer ,
Jun 23, 2020

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When I first read the "other solution", I had to laugh a little, thinking to myself "that is not a solution, that is a living nightmare...no way!"

But then I was reminded by your solution that sanity still exists. Thanks so much for pointing out this straightforward repair method. I don't think it existed a couple of years ago when I *did* have to do a complete un- and re-install of the entire CC Suite. Something that really takes a day or two, when you have as many plugins and customizations as some of us do.

Thank you!

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Jun 23, 2020 2
New Here ,
Jun 24, 2020

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I too did the repair option and it solved the error. 

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Jun 24, 2020 2
Community Beginner ,
Jun 30, 2020

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Thanks for this - this worked a treat for me as well. Repair, don't nuke.

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Jun 30, 2020 2
Explorer ,
Aug 27, 2020

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This worked and took about 5 minutes. It should probably be added to the "correct" answers as this solution will save a great amount of time.

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Aug 27, 2020 0
Community Beginner ,
Sep 14, 2020

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This is the correct solution and should be marked as such. 

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Sep 14, 2020 1
jhannel LATEST
Explorer ,
Sep 23, 2020

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This worked for me too. Thank God I kept reading before I tried all of that faf above (totally unnecessary). I second that this post should be marked as the correct answer instaed.

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Sep 23, 2020 1
Contributor ,
Apr 20, 2020

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I had the same error 301 by update of Lightroom Classic and Lightroom CC on macOS 10.14 and the reason was enabled Avira Antivirus as background task. After disabling Avira the update went smoothly without any error code.

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Apr 20, 2020 0
New Here ,
May 04, 2020

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Just had the same issue - couldn't neither install nor uninstall anything - getting 301 error every time.

 

Killing all Adobe processess through the Activity monitor and relaunching Creative Cloud helped me.

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May 04, 2020 0
Community Beginner ,
May 13, 2020

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This wierd 'Repair' within the 'Uninstall' program works also for me under macOS Catalina. Very 90's solution, counterintuitive and doesn't makes customers more happy. But, thanx.

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May 13, 2020 0