Redeem from older version of product

New Here ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

Hello I purchased photoshop elements originally in 2014 and still have the product and serial number in my account. I got a new computer and downloaded photoshop elements 2021. Am I able to use my originally purchased PSE serial number to activate the 2021 version (like it is an upgrade)?

If so, how? I cannot seem to find a redemption code. Thanks!

TOPICS
Activation, Creative Cloud, Installation

Views

107

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

A serial number is linked to ONE version... you must buy the new version, not just download and install

 

If you bought the new version from Adobe, you will be sent a serial number or redemption code in an email

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

I'm not sure if 2014 qualifies you for an upgrade because it's 6-7 years out of date now.  And PSE 2014 might not be compatible with your new equipment and OS. 

 

For Mac Catalina you need PSE 2020 or higher.

For Big Sur you need PSE 2021 or higher.  See link below for more details.

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

I'm not sure if 2014 qualifies you for an upgrade because it's 6-7 years out of date now. 

 


By @Nancy OShea

I'm pretty sure that all versions qualify:

I own an older version of Photoshop Elements. Can I get upgrade pricing?

Yes, we offer upgrade pricing for existing customers in the United States.

from here:

https://www.adobe.com/products/photoshop-elements/faq.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

Yes, all versions qualify right back to version 1.

 

The Upgrade dialogue box just asks you which product you already own:

 

pse-upgrade.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

LATEST

I'm pretty sure that all versions qualify:

==============

That's nice to know.  I confess, I've never used PSE because I've always had full scale Photoshop.  But I remember when Adobe imposed the "no more than 2 versions back upgrade policy" on perpetual licensed software.  I figured the same would apply to Elements.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

Copy link to clipboard

Copied

I cannot seem to find a redemption code.


By @LisaKate

A redemption code is used only once to get a seial number.  You will need your version 14 serial number to activate an upgrade purchase of  PSE 2021.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines