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Redeemed code for a free one year Photography plan but still paying for it

New Here ,
Mar 17, 2020

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Help guys, it's the first time I post here.

The story goes thus: I started paying for the Photography plan but then I received a free one year from Adobe due to my activity as Adobe Stock Contributor. Activated the code but now I see I am still being charged monthly. What to do? Any tips much appreciated.

Many thanks,

George.

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Redeemed code for a free one year Photography plan but still paying for it

New Here ,
Mar 17, 2020

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Help guys, it's the first time I post here.

The story goes thus: I started paying for the Photography plan but then I received a free one year from Adobe due to my activity as Adobe Stock Contributor. Activated the code but now I see I am still being charged monthly. What to do? Any tips much appreciated.

Many thanks,

George.

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69

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Most Valuable Participant ,
Mar 17, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Mar 17, 2020

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Is it possible you have 2 accounts?

Please log-in to your account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.  Please note that wait times may be longer than normal due to Covid-19.

 

Nancy O'Shea, ACP
Alt-Web.com

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