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Redemption code

New Here ,
Apr 01, 2020

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Hey

I just bought a student licence on another website, so I need to put a redemption code to prove that license is valid and to actually download the creative cloud. However when I put the code it says "This code is from a country or region that does not match your Adobe ID". I bought the licence from a Dutch website, so I tried changing my adobe account to the Netherlands but it doesn't seem to make any difference. Anyone has encountered that problem before?

Thank you for your help

 

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Redemption code

New Here ,
Apr 01, 2020

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Hey

I just bought a student licence on another website, so I need to put a redemption code to prove that license is valid and to actually download the creative cloud. However when I put the code it says "This code is from a country or region that does not match your Adobe ID". I bought the licence from a Dutch website, so I tried changing my adobe account to the Netherlands but it doesn't seem to make any difference. Anyone has encountered that problem before?

Thank you for your help

 

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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Apr 01, 2020 0
Most Valuable Participant ,
Apr 01, 2020

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Based on reading similar questions, if you live in country A you are not allowed to use a code from country B

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Apr 01, 2020 1
Adobe Community Professional ,
Apr 01, 2020

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Go back to the Dutch website and ask for a refund. You can't use their redemption code with your Adobe ID.

Adobe support cannot help you with another company's redemption code.

 

If you want a student discount, why not buy it directly from Adobe? 

You get approx 60% off the first year and 40% off thereafter until you cancel or graduate.

https://www.adobe.com/creativecloud/buy/students.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 01, 2020 0