This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Refunds are processed manually. If I remember well it takes up to two weeks for getting the refund. If you have more questions or need more detail, you will need to follow John T Smith's recommendations here.
Regards, Abambo Hard- and Software Engineer and Photographer
I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂