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Refund issue

New Here ,
Mar 23, 2020

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I discovered that i had , when i first signed up about 5 years ago,with Adobe Creative Cloud for my son, mainly, That i had created an account that i did not need and that never got used because my son and I were using the only account that i thought we had? So this account that I did not realise was active, i only discovered the other day when i crosschecked my bank accounts and i discovered that i had been getting charged $60 per month for the 5 years or so that the account must have been open for? I have asked for a full refund from Adobe but they are telling me that they will only refund for the last months. I regard this as deeply unfair that they who have never sent me billing notices for anything in 5 or so years should not refund me the full amount? Can anyone help me with this? 

 

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Correct answer by John T Smith | Most Valuable Participant

>i think they need to give me a full refund

>when i first signed up about 5 years ago

 

I very much doubt that ANY business would give you a refund when you do not check your credit card statement for that long

 

In any event, this is a public forum with other users... nobody here can help at all

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Refund issue

New Here ,
Mar 23, 2020

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I discovered that i had , when i first signed up about 5 years ago,with Adobe Creative Cloud for my son, mainly, That i had created an account that i did not need and that never got used because my son and I were using the only account that i thought we had? So this account that I did not realise was active, i only discovered the other day when i crosschecked my bank accounts and i discovered that i had been getting charged $60 per month for the 5 years or so that the account must have been open for? I have asked for a full refund from Adobe but they are telling me that they will only refund for the last months. I regard this as deeply unfair that they who have never sent me billing notices for anything in 5 or so years should not refund me the full amount? Can anyone help me with this? 

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

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Correct answer by John T Smith | Most Valuable Participant

>i think they need to give me a full refund

>when i first signed up about 5 years ago

 

I very much doubt that ANY business would give you a refund when you do not check your credit card statement for that long

 

In any event, this is a public forum with other users... nobody here can help at all

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Mar 23, 2020 1
New Here ,
Mar 23, 2020

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i meant the last 12 months [for goodwill's sake they say!]  for the refund but i think they need to give me a full refund

 

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Mar 23, 2020 0
Most Valuable Participant ,
Mar 23, 2020

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>i think they need to give me a full refund

>when i first signed up about 5 years ago

 

I very much doubt that ANY business would give you a refund when you do not check your credit card statement for that long

 

In any event, this is a public forum with other users... nobody here can help at all

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Mar 23, 2020 1
Adobe Community Professional ,
Mar 23, 2020

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I highly recommend you hire a bookkeeper immediately.  5 years of oversight is not just careless, it's reckless. 

 

BTW,  Adobe sends out annual renewal notices by e-mail.  Monthly invoices are posted in your Adobe account portal and available for online viewing 24/7. 

https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web.com

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