REFUND NEVER ISSUED

[jrobles]

Long story short - I was billed erroneously for months after DC Acrobat trial subscription canceled, and at a much higher rate than Adobe advertises. Charged $19.99 instead of $14.99.... spoke with an agent who created the case below, assuring me I would be issued credit promptly in the amount of $59.98......5 months later - STILL no credit!

December 19, 2019

Spoke with agent who indicated that account remained open despite screenshot proof that trial was canceled before expiration. Agent promised credit of $59.98 and assured me that is would post in 3-5 business days.

Case Number: ADB-10552606-B8P8

Title: Cancel and Refund

Please issue my refund, I've patiently waited long enough. I truly wish to amicably resolve, but I am beyond frustrated with the lack of follow-through by Adobe. I'm sure this was a simple oversight, as I'm sure Adobe would not intentionally mislead a customer.

[Just Shoot Me]

I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Get Started.

[John T Smith · Accepted solution]

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