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REFUND NEVER ISSUED

New Here ,
May 02, 2020

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Long story short - I was billed erroneously for months after DC Acrobat trial subscription canceled, and at a much higher rate than Adobe advertises. Charged $19.99 instead of $14.99.... spoke with an agent who created the case below, assuring me I would be issued credit promptly in the amount of $59.98......5 months later - STILL no credit!

 

December 19, 2019

 

Spoke with agent who indicated that account remained open despite screenshot proof that trial was canceled before expiration. Agent promised credit of $59.98 and assured me that is would post in 3-5 business days.

  

Case Number: ADB-10552606-B8P8

Title: Cancel and Refund

 

Please issue my refund, I've patiently waited long enough. I truly wish to amicably resolve, but I am beyond frustrated with the lack of follow-through by Adobe. I'm sure this was a simple oversight, as I'm sure Adobe would not intentionally mislead a customer.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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REFUND NEVER ISSUED

New Here ,
May 02, 2020

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Long story short - I was billed erroneously for months after DC Acrobat trial subscription canceled, and at a much higher rate than Adobe advertises. Charged $19.99 instead of $14.99.... spoke with an agent who created the case below, assuring me I would be issued credit promptly in the amount of $59.98......5 months later - STILL no credit!

 

December 19, 2019

 

Spoke with agent who indicated that account remained open despite screenshot proof that trial was canceled before expiration. Agent promised credit of $59.98 and assured me that is would post in 3-5 business days.

  

Case Number: ADB-10552606-B8P8

Title: Cancel and Refund

 

Please issue my refund, I've patiently waited long enough. I truly wish to amicably resolve, but I am beyond frustrated with the lack of follow-through by Adobe. I'm sure this was a simple oversight, as I'm sure Adobe would not intentionally mislead a customer.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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May 02, 2020 0
Adobe Community Professional ,
May 03, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Get Started.

 

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May 03, 2020 0
Most Valuable Participant ,
May 03, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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May 03, 2020 0