Refund

New Here ,
Jan 14, 2018 Jan 14, 2018

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Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

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Creative Cloud

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correct answers 1 Correct Answer

Explorer , Jan 14, 2018 Jan 14, 2018
Contact Customer CareJust click on this link and Customer Service will help you.

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Explorer ,
Jan 14, 2018 Jan 14, 2018

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Contact Customer Care

Just click on this link and Customer Service will help you.

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Adobe Employee ,
Jan 29, 2018 Jan 29, 2018

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Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

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New Here ,
Mar 18, 2019 Mar 18, 2019

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I haven't used this account in many months. I have a new monthly charge pending, and I cancelled it so I have the 44$ cancellation fee pending. Is there any way you can see it in your hearts to cancel the pending $22 monthly fee this month since I am paying the $44 cancellation fee as well. Both are currently pending. Thank yoU!!!

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New Here ,
Jun 17, 2018 Jun 17, 2018

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Dear Adobe

87 days ago on on Friday the 23rd of March 2018, the adobe company automatically took $527.87 straight from my bank account. The day i found out this transaction I was outraged and so I read the terms of the refund and of course I followed it to the letter. The odd part was that I was suppose to get a full refund with in ten working days. Two of three things are gonna happen, the first is i get my full refund or and an explanation why i never got the refund, the second is I quit adobe forever.  The last one i hope wont be necessary, if i don't get a response from Adobe i will seek legal advise.

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Most Valuable Participant ,
Jun 17, 2018 Jun 17, 2018

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This is a public forum, not the link to Adobe support

Go back to the reply #2 and contact support

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New Here ,
Jun 17, 2018 Jun 17, 2018

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how and where

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New Here ,
May 23, 2019 May 23, 2019

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This answer does not work.  Link not effectifve.  There is no cusomer serfice here....GDI!

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Adobe Community Professional ,
May 23, 2019 May 23, 2019

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EXplain what does not work? I tried it and it did work: Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I have been charged Rs. 9000 for cancelling my membership. I could not use photoshop as it was not getting downloaded. my money already got wasted and now on cancelling you are charging me this much amount for what ?????? This is highly unfair and unjustified. Kindly make the refund at the earliest. I would take a legal step for all this Adobe is doing. How can you charge for the service i did not opt for.

 

 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I request you to make a refund. I am already through financial difficulty and here your company charged me for cancelling my subsciption. How can you charge me for what I have not opted for. Please make a refund of Rs. 9000. I did not expect this. 

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