Refund

[유정정56846459]

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

[Ahmad_Yousef-ggdwkA · Accepted solution]

Contact Customer Care

Just click on this link and Customer Service will help you.

[KanikaS]

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

[stephanie101198]

I haven't used this account in many months. I have a new monthly charge pending, and I cancelled it so I have the 44$ cancellation fee pending. Is there any way you can see it in your hearts to cancel the pending $22 monthly fee this month since I am paying the $44 cancellation fee as well. Both are currently pending. Thank yoU!!!

[jackyh94439389]

Dear Adobe

87 days ago on on Friday the 23rd of March 2018, the adobe company automatically took $527.87 straight from my bank account. The day i found out this transaction I was outraged and so I read the terms of the refund and of course I followed it to the letter. The odd part was that I was suppose to get a full refund with in ten working days. Two of three things are gonna happen, the first is i get my full refund or and an explanation why i never got the refund, the second is I quit adobe forever.  The last one i hope wont be necessary, if i don't get a response from Adobe i will seek legal advise.

[John T Smith]

This is a public forum, not the link to Adobe support

Go back to the reply #2 and contact support

[jackyh94439389]

how and where

[joelh79446856]

This answer does not work.  Link not effectifve.  There is no cusomer serfice here....GDI!

[Abambo]

EXplain what does not work? I tried it and it did work: Contact Customer Care

[Kusum5F8D]

I have been charged Rs. 9000 for cancelling my membership. I could not use photoshop as it was not getting downloaded. my money already got wasted and now on cancelling you are charging me this much amount for what ?????? This is highly unfair and unjustified. Kindly make the refund at the earliest. I would take a legal step for all this Adobe is doing. How can you charge for the service i did not opt for.

[Kusum5F8D]

I request you to make a refund. I am already through financial difficulty and here your company charged me for cancelling my subsciption. How can you charge me for what I have not opted for. Please make a refund of Rs. 9000. I did not expect this. 

[Jaspreet5EA8]

CANCEL PRODUCT & PLZ GIVEN FULL REFUND THANKS

[Manan Joshi · Accepted solution]

Hi @Jaspreet5EA8,

Don't revive old threads, better to create your own so that you get quick and better help. Anyways, look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You may or may not be eligible for refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[James mark243270336uce]

I need a refund for unauthorized charged to my account on gcash. I did'nt purchase anything from this app.

[Jaber260446952oj2]

I cancelled my plan and want to get refund .

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.