Refund

New Here ,
Dec 04, 2020 Dec 04, 2020

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Hello, I thought I creat the account for using free trial version of Premier Pro[date:2020-12-04], but now I found that it charged 24,000Won(Korean Dallar) for monthly payment.

I don't know why it charged too much for me

I saw some posting which said that I could get a refund before using it in 14 days 

 

I hope I could get a refund and properly use free trial version of Premier Pro

 

Please answer me accordingly 

 

Thanks

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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Make sure you cancel your subscription properly. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html

Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Thanks for your reply, Manan.

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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In addition to Manan's instructions, be aware that once you cancel the subscription, the program will stop working. 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Thanks for the addtional explanation. I will use it before canceling the membership

Have a nice weekend!

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