Highlighted

Reinstall Ad PS CS5 - missing setup.exe files

New Here ,
Apr 04, 2020

Copy link to clipboard

Copied

Hi, I've recently upgraded my PC to windows 10 and after doing an Acronis recovery of my Adobe Program Files folder I can not find the 'setup.exe' file to enable me to reload the package.  As this is an older package I can not load from support area and not sure how to reinstall the package onto my PC, even if this is still possilbe.  Any assistance is appreciated. Thanks

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Without an official license transfer, you do not actually own the program

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

 

So you may not download the program installer

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Reinstall Ad PS CS5 - missing setup.exe files

New Here ,
Apr 04, 2020

Copy link to clipboard

Copied

Hi, I've recently upgraded my PC to windows 10 and after doing an Acronis recovery of my Adobe Program Files folder I can not find the 'setup.exe' file to enable me to reload the package.  As this is an older package I can not load from support area and not sure how to reinstall the package onto my PC, even if this is still possilbe.  Any assistance is appreciated. Thanks

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Without an official license transfer, you do not actually own the program

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

 

So you may not download the program installer

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 04, 2020 0
Adobe Community Professional ,
Apr 04, 2020

Copy link to clipboard

Copied

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 04, 2020 1
Adobe Community Professional ,
Apr 04, 2020

Copy link to clipboard

Copied

You can't install it that way. The setup.exe file is not in Program Files.

It is wherever you saved it to if you installed from a download.  If you installed from a disc, you need the disc.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 04, 2020 0
New Here ,
Apr 04, 2020

Copy link to clipboard

Copied

Thanks Bob, unforunately it was installed by the company when I purchased the laptop which is no longer in business, whilst I still have the product key is there no way I can down load the software again? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

Copy link to clipboard

Copied

Without an official license transfer, you do not actually own the program

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

 

So you may not download the program installer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 04, 2020 0