reinstall of CS6 Suite - but serial number is revoked !

Explorer ,
Feb 28, 2021 Feb 28, 2021

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For one project i need CS6 illustrator:
( i dont use it normally. - i use mostly PS and LR and Pr )

I have old  CS6 production Suite - when trying to reinstall it says 
My serial number is revoked - what a pity - I got the software directly 
from Adobe - And the number is clearly stated on my order history.

1000 % not fake / piracy .  

Getting in touch with support feels like a nightmare so any alternative advice ? 
The link to customer support leads to a page about software piracy ...
( not support ) 
kind of lame ...


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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Please take a look here: Invalid or revoked serial numbers (adobe.com)

 

If this doesn't help you have to contact the Adobe support. This is a public forum and not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot

 

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Did you not deactivate your serial number on a previous computer?
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Explorer ,
Feb 28, 2021 Feb 28, 2021

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To be honest - a bit ridiculous situation - But  i will try call support - linked page is the same info I got before - stating my software is somehow pirated - It is not. One more link on th epage is just going rounds with info about software piracy .

There is no another solution suggested then calling support. 

I Use The serial number is on my Adobe acount page . 
I think I have deactivated the CS6 at least on one of my boxes.



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LEGEND ,
Feb 28, 2021 Feb 28, 2021

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 So did you purchase DIRECT from Adobe's web site? If not, who did you purchase from, and are they still in business?

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Only tech support can help you.  This user forum is NOT technical support.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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Contacting Adobe support was a total waste of time. 
monet 22 situation . they send me to this forum 🙂 

Little strange as it seems that Adobe invoked my perpetual software license......

Skärmavbild 2021-03-01 kl. 13.39.16.jpg

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LEGEND ,
Mar 01, 2021 Mar 01, 2021

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I did not see an answer from you. I asked: "So did you purchase DIRECT from Adobe's web site? If not, who did you purchase from, and are they still in business?"

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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I ensure you 
that license is legal - i got the software from Adobe directly.
But I cant explain more as I think I'm still under Adobes NDA.

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LEGEND ,
Mar 01, 2021 Mar 01, 2021

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Ok, if you have proof you PURCHASED from Adobe then you should persist with tech support. They will try to send you to the forum, they will try to sell you an upgrade. But insist, and ask to speak to a supervisor since the software was sold by Adobe and you have proof. If it was a gift from Adobe (for example an NFR) - I don't expect you to tell us - then no help will be available. 

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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Thank You _ OK I will persist

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