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Reinstalling my Creative Cloud Apps

New Here ,
Jun 14, 2020

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My subscription for the Student CC was expired so I went ahead and renewed it for another month. but when trying to download it, it keeps saying I need to buy it again. And I tried to log out and log back in and deleted the app and reintalled it but its still not working. Can anyone help me figure out what to do?

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Reinstalling my Creative Cloud Apps

New Here ,
Jun 14, 2020

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My subscription for the Student CC was expired so I went ahead and renewed it for another month. but when trying to download it, it keeps saying I need to buy it again. And I tried to log out and log back in and deleted the app and reintalled it but its still not working. Can anyone help me figure out what to do?

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Jun 14, 2020 0
Adobe Community Professional ,
Jun 14, 2020

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Hi,

 

Please try the steps given in the following link

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If it still does not work, then contact support. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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