Remboursement

New Here ,
Jan 12, 2018 Jan 12, 2018

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Bonjour,

J'ai annulé mon compte et ai fait une demande remboursement le 4 janvier. J'ai conservé l'historique des conversations si besoin. La personne avec qui j'ai échangé m'a dit de recommencer ma demande une fois que le virement de frais d'annulation avait été retiré sur mon compte c'est à dire la somme de 79,21€. Je n'ai pas les moyens pour payer cette somme alors que je n'ai jamais utilisé adobe à part le premier mois. Cela veut dire que je paye chaque mois depuis 1 an pour rien et que toutes les fois où j'ai voulu annuler mon compte il était trop tôt dans l'abonnement ou je ne trouvais pas l'option pour le faire (qui n'est pas très accessible et je ne suis pas la seule à le dire...).
Que pouvons-nous faire pour régler cette situation s'il vous plait ?
Merci d'avance pour votre aide.
Bien à vous,
Marjorie

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Adobe Community Professional , Jan 12, 2018 Jan 12, 2018
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.htmlor contact the Adobe Twitter team at @AdobeCare

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Adobe Community Professional ,
Jan 12, 2018 Jan 12, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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New Here ,
Jun 18, 2019 Jun 18, 2019

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Bonjour,

Je suis dans la même situation.

Merci d'avance pour votre aide!

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Adobe Community Professional ,
Jun 18, 2019 Jun 18, 2019

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how to cancel, https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

if that doesn't help you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Get in touch with Adobe suplort or support@adobe.com. Tell them that you have tried to cancel your membership since yiu have received it. You want it closed immediately. At this time with the epidemic times are hard you can't afford to pay for it. Cancel all. If your response is not settled explain if nit taking care of your attorney will be put on retainer and be putting a lawsuit on them for malpractice. 

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