Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.
https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html
Adobe is also providing free 90-day trials/access to Connect, which is their web conferencing service. This is available to individuals and businesses and educational institutions. The trial limits the number of people who can participate in a web conference.
https://www.adobe.com/products/adobeconnect/trial.html
Be very careful to read the license agreements and any information on terms before accepting the license. It is your responsibility to cancel the trial before it ends if you do not intend to subscribe. Adobe automatically starts billing you once the trial ends, and Adobe also automatically rolls subscriptions over each year. Most subscription plans have an introductory pricing that is only good for the first year; the price will increase after the end of that year.
If you purchased the student/teacher subscription, you are already getting a discounted price. However, you can try talking to Adobe customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.
You can also try searching for Adobe customer support. The results should provide you with a phone number appropriate to your region.
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