Remove CS6 from a Wacom Cintiq Companion (Black Screen)

Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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I have CS6 on a Wacom Tablet and the Wacom Cintiq Companion' s screen went Black-How do I remove CS6 from this tablet?  

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Activation

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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If you can't see anything, I know of no way to deactivate and uninstall the program

 

To be able to install/activate on a new computer do as below

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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I will try that.

Thank you John!

Porchia

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