Renew my Adobe Creative Cloud year licence

[#1]

I'm a student from The Netherlands.

3 weeks ago I've renewed my year licence for Adobe Creative Cloud. I've paid €140,50 at Slim.nl, which is a website with products, licences and software downloaders. But then Adobe sents me that my licence is 'ended' and that I have to pay to renew it... So I don't get access anymore to the programs as Illustrator and InDesign. I've received an special code to redeem and install, but I haven't seen it before and I think it's over time to redeem it right now. How can I solve this???

[#2]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730