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repurchase, cannot use

New Here ,
May 23, 2020

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repurchased this morning and still being asked to repurchase every time I attempt to convert WORD doc to PDF. Have restarted computer, etc.

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repurchase, cannot use

New Here ,
May 23, 2020

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repurchased this morning and still being asked to repurchase every time I attempt to convert WORD doc to PDF. Have restarted computer, etc.

TOPICS
Activation

Views

293

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May 23, 2020 0
Adobe Community Professional ,
May 23, 2020

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Repurchased What?

Please Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; the amount of RAM; etc

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May 23, 2020 1
Most Valuable Participant ,
May 23, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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May 23, 2020 1