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Ridiculous Cancelation Policy/Charges

New Here ,
Sep 21, 2017

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Adobe is often a company I associate with strangely complex products (even if the task is simple and high level), even stranger help systems (convoluted often found from a search engine and not within Adobe itself). Product introductions that come and go without ever reaching production status.

Now I have a new Adobe association, strange even absurd or illegal product subscription charges. I canceled the use of a product and the charge was $118.49 Canadian, this is the cost of many products ! Surely this type of practice is illegal.

Hi Nate,

Sorry for a late response.

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

Let us know if we can help you with anything else.

We hope you had a good experience working with Adobe!

Thanks

Kanika

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Creative Cloud

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Ridiculous Cancelation Policy/Charges

New Here ,
Sep 21, 2017

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Adobe is often a company I associate with strangely complex products (even if the task is simple and high level), even stranger help systems (convoluted often found from a search engine and not within Adobe itself). Product introductions that come and go without ever reaching production status.

Now I have a new Adobe association, strange even absurd or illegal product subscription charges. I canceled the use of a product and the charge was $118.49 Canadian, this is the cost of many products ! Surely this type of practice is illegal.

Hi Nate,

Sorry for a late response.

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

Let us know if we can help you with anything else.

We hope you had a good experience working with Adobe!

Thanks

Kanika

Topics

Creative Cloud

Views

1.4K

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Sep 21, 2017 0
Adobe Employee ,
Sep 21, 2017

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Hi Glenn,

I understand it's painful for you to pay the cancellation charges, however, when a subscription is purchased there are certain terms and conditions that you agreed to. Please have a look below for clarification: Legal subscription terms | Adobe

You may also Contact Customer Care for more information.

Feel free to follow up for any other questions.

Thanks

Kanika

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Sep 21, 2017 0
New Here ,
Sep 21, 2017

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Hi, Kanika!

I'm leaving USA because my J1 VISA ends in January and I will not have an Income to pay the monthly price till further notice. So I have two questions.

  1. Why Am I being charged 49.99 (plus taxes) when I signed up for the Student plan last year.
  2. How can I leave the plan without being charged those ridiculous fees?

   

Thank you!

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Sep 21, 2017 0
Adobe Employee ,
Sep 22, 2017

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Hi Naela,

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has already been canceled & all your questions were taken care by our Adobecare team.

Feel free to respond back if there is anything else you would like to know.

Have a great weekend!

Thanks

Kanika

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Sep 22, 2017 0
New Here ,
Feb 08, 2020

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What a joke !
 
It was never clearly mentioned it when I subscribed. 
 
You are abusively charging the people.
 
Got same problem/ I will complain to journalists if you do not pay me back.
I even didn't use your damn software.
 
Toxic company, I will flag you in all online blogging !
 
Expecting prompt reply & excuses.
 
Pierre

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Feb 08, 2020 1
LinSims LATEST
Adobe Community Professional ,
Feb 08, 2020

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Adobe provides a link to the subscription terms on the same page it asks for your credit card information. 

 

adobe terms.png

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


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Feb 08, 2020 0
New Here ,
Oct 01, 2017

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Hello,

I am fully aware that had i read the fine print, I could have figured out that I would be charged a bunch of money for cancelling my subscription...not the point. In fact I did read the fine print, I meant to cancel within the 14 day window, but forgot. I  had to edit one single picture for a publication as I am a researcher in the natural sciences and don't use design software often. The cancellation fee is just a terrible business practice because it pisses off people who were loyal customers in the past (such as myself with Acrobat Pro) or who might be in the future. I will now tell everyone I know NOT to use Adobe Creative Cloud. I will ALWAYS look for an alternative when doing any design work, and make sure my network of colleagues and students knows the way Adobe operates.

Thank you,

Nate

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Oct 01, 2017 1
Adobe Employee ,
Oct 09, 2017

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Hi Nate,

Sorry for a late response.

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

Let us know if we can help you with anything else.

We hope you had a good experience working with Adobe!

Thanks

Kanika

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Oct 09, 2017 0
New Here ,
Jan 05, 2018

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I'm having the same problem. I want to cancel my membership, but I'm afraid of the fees that may be charged to my card. Not to mention I can't get a hold of anyone, by phone or by chat

I'm not usually one to complain, I get that people are busy, but I've literally tried getting in contact with support multiple times and every time I wait for like an hour and never receive any help.

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Jan 05, 2018 0
New Here ,
Jan 14, 2018

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having the same problem I need to cancel because im completely unable to use mine, I was never told about the cancellation fee whatsoever and do not have the money to cover it at all

I dont have the time at all to wait two hours on phone to talk to support about how to cancel my subscription that is now charging me if I cancel for a full year which i did not select in my plan at all I'm furious and want to know why its been changed from an annual monthly paid subscription to a full year when i had only paid for two months prior to this.

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Jan 14, 2018 0
Adobe Community Professional ,
Jan 14, 2018

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pierces10973071  wrote

annual monthly paid subscription to a full year when i had only paid for two months prior

Annual monthly means a one year subscription commitment paid monthly.  If you read the agreement, you will find why there is a cancellation fee. It is less expensive than the Monthly Plan.

The Monthly plan allows you to cancel any time.

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Jan 14, 2018 0
New Here ,
Jan 14, 2018

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I had assumed i would only have to pay for just the months i selected in my plan which was my mistake

is there any way to cancel out of it without having to pay for the rest of the year or am i stuck with this?

any help on this would be greatly appreciated

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Jan 14, 2018 0
Adobe Community Professional ,
Jan 15, 2018

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You can contact Adobe and see if they will do anything for you:

contact-bumper

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Jan 15, 2018 0