Roll back to previous Photoshop version

Community Beginner ,
Oct 28, 2020

Copy link to clipboard

Copied

I have a $5,000 Canon printer that won't print because of Adobe.  The Canon print program won't work with Photoshop 22.0.0 and Canon told me to roll back to a previous version of Photoshop.  I attempted to unintall version 22 and reinstall an older version but there's no option to do that.  I've tried contacting Adobe customer support at least a half-dozen times.  I gave up on "chat" option after 45 minutes with no response.  A number of phone calls have all ended with silence on the other end of the phone line.  Adobe has set a new standard for awful customer service!

You have to enable the showing of older version in the CC Desktop app Preferences and then click the 3 dots next to the program you want to uninstall and then reinstall the older version.

 

2020-10-28 18_23_12-Creative Cloud Desktop.png

 

2020-10-28 18_23_53-Creative Cloud Desktop.png

 

2020-10-28 18_24_31-Creative Cloud Desktop.png

 

 

TOPICS
Creative Cloud, Installation

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Roll back to previous Photoshop version

Community Beginner ,
Oct 28, 2020

Copy link to clipboard

Copied

I have a $5,000 Canon printer that won't print because of Adobe.  The Canon print program won't work with Photoshop 22.0.0 and Canon told me to roll back to a previous version of Photoshop.  I attempted to unintall version 22 and reinstall an older version but there's no option to do that.  I've tried contacting Adobe customer support at least a half-dozen times.  I gave up on "chat" option after 45 minutes with no response.  A number of phone calls have all ended with silence on the other end of the phone line.  Adobe has set a new standard for awful customer service!

You have to enable the showing of older version in the CC Desktop app Preferences and then click the 3 dots next to the program you want to uninstall and then reinstall the older version.

 

2020-10-28 18_23_12-Creative Cloud Desktop.png

 

2020-10-28 18_23_53-Creative Cloud Desktop.png

 

2020-10-28 18_24_31-Creative Cloud Desktop.png

 

 

TOPICS
Creative Cloud, Installation

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 28, 2020 0
Adobe Community Professional ,
Oct 28, 2020

Copy link to clipboard

Copied

Can you print the files from a different program after you edit them in Photoshop?

What file type(s)?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 0
New Here ,
Oct 28, 2020

Copy link to clipboard

Copied

I agree

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 0
LEGEND ,
Oct 28, 2020

Copy link to clipboard

Copied

You have to enable the showing of older version in the CC Desktop app Preferences and then click the 3 dots next to the program you want to uninstall and then reinstall the older version.

 

2020-10-28 18_23_12-Creative Cloud Desktop.png

 

2020-10-28 18_23_53-Creative Cloud Desktop.png

 

2020-10-28 18_24_31-Creative Cloud Desktop.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 0