Seite nicht verfügbar

[rogerz45089813]

Hallo

Seit einiger Zeit sind meine installierten Applikationen in der Creativ Cloud nicht mehr ersichtlich. Wenn ich auf den Reiter "Applikationen" klicke erscheint die Meldung "Seite nicht verfügbar. Diese Inhalte können nicht geladen werden. Versuchen Sie es später erneut". (siehe Screenshot)

[AxelMatt · Accepted solution]

Please take look here: Folgendes sollten Sie tun, wenn die Creative Cloud Desktop-Applikation nicht geöffnet wird oder wenn...

BTW:

So people don't have to download the image you have attached to your post please Edit your post to remove the attached screen shot and include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

[rogerz45089813]

Hallo Axel

Ich habe den Client neu downgeloadet und neu installiet. Ich habe den Inhalt des "OOBE" Verzeichnisses gelöscht. Nützt alles nichts. Nach erneuter Anmeldung am CC Client erscheint die geliche Meldung

[Leonie5D0C]

Hallo,

ich habe leider seit kurz vor Weihnachten dasselbe Problem und bisher ebenfalls noch keine Lösung gefunden.

Gibt es hier schon irgendwelche Fortschritte?

VG

Leonie

[AxelMatt]

Do you have check all the steps in the linked document?

If this doesn't help I would recommend a clean reinstallation.

• backup all personal data, like templates, presets etc.  
• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
• if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
• use the desktop app to install your cc programs/trials
• restore your personal data.

[joerg1309]

Ich habe das selbe Problem

[KanikaS]

Hi, 

We are here to help you. 

Would you please share more details about the issue? Are you on Mac or Windows? What version of OS are you using? 

Since when have you been facing this issue? Did you try any of the steps mentioned above? 

Thanks 

Kanika

[joerg1309]

The Adobe Cloud in on a Mac Studio  with Apple M1 Max  with Mac Os Ventura 13.01.

This is since the installation on this Mac.
All of the previously listed actions have been taken.

[kglad]

@joerg1309 

reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R




if that fails, repair per
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html



if that fails, uninstall using the correct uninstaller from
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
and then reinstall*



if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials