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Serial Number not working

New Here ,
Apr 25, 2020

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Whenever I try to deactivate Premier Elements or Photoshop on my old computer, it's not accepting my serial number on my new laptop.  I would really like to receive some help with this problem.  Please contact me as soon as possible.  Thank You.  

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Serial Number not working

New Here ,
Apr 25, 2020

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Whenever I try to deactivate Premier Elements or Photoshop on my old computer, it's not accepting my serial number on my new laptop.  I would really like to receive some help with this problem.  Please contact me as soon as possible.  Thank You.  

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Error or problem

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372

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Adobe Community Professional ,
Apr 25, 2020

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I've moved this from the Premiere Pro forum Get Started forum.

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Peru Bob LATEST
Adobe Community Professional ,
Apr 25, 2020

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Is there an error message?  If so, exactly what does it say?

What versions of Premiere Elements and Photoshop Elements?

Are you sure that you have the right serial number for each one?

 (Don't post serial numbers on this public forum)

The PSE and PE serial numbers are different.

What operating system?

Are you sure it is a serial number and not a redemption code?

https://helpx.adobe.com/download-install/kb/find-serial-number.html

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