Serial Number too short LightRoom

[robertd26722194]

I had Lightroom 5 on my older computer and purchased it in disc form.  I bought a new computer and decided to put lightroom on it.  Well this iMac doesnt have a disc drive so I downloaded the latest version off adobes site.  I have my serial number from 2 years ago, and went to put it in and its 6 digits too short.  They are wanting a 24 digit number, while mine is only 18. I still have my receipt as well as the box and the serial numbers match up. 

Also to be sure I downloaded LR 5.7.1 which is what was on my old computer, so im not sure why this isnt working.

[Anupriya Khare]

Please refer Find your Adobe product serial number quickly

Hope this will help you.

Regards,

Anupriya Khare

[robertd26722194]

I checked that when I first started and the serial number I am using is located in one of the locations they tell you to look for it in.  It just is not enough digits

[Anupriya Khare · Accepted solution]

Please contact Adobe Support on Contact Customer Care

Hope this will help you.

Regards,

Anupriya Khare

[christa0101]

Did you ever get this problem solved? I'm having the same problem. 

[John Waller]

Have you been through the current Adobe article on how to locate your serial number?

https://helpx.adobe.com/au/download-install/kb/find-serial-number.html

[christa0101]

I did. My problem is I can't remember what email is connected to the license. I just have the box the cd came in. It has a product number, but it's only 18 digits. It's been almost 12 years since I bought it.