Serial Number too short LightRoom

New Here ,
Oct 15, 2015 Oct 15, 2015

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I had Lightroom 5 on my older computer and purchased it in disc form.  I bought a new computer and decided to put lightroom on it.  Well this iMac doesnt have a disc drive so I downloaded the latest version off adobes site.  I have my serial number from 2 years ago, and went to put it in and its 6 digits too short.  They are wanting a 24 digit number, while mine is only 18. I still have my receipt as well as the box and the serial numbers match up. 

Also to be sure I downloaded LR 5.7.1 which is what was on my old computer, so im not sure why this isnt working.

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Adobe Employee , Oct 18, 2015 Oct 18, 2015
Please contact Adobe Support on Contact Customer CareHope this will help you.Regards,Anupriya Khare

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Adobe Employee ,
Oct 15, 2015 Oct 15, 2015

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Please refer Find your Adobe product serial number quickly

Hope this will help you.

Regards,

Anupriya Khare

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New Here ,
Oct 16, 2015 Oct 16, 2015

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I checked that when I first started and the serial number I am using is located in one of the locations they tell you to look for it in.  It just is not enough digits

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Adobe Employee ,
Oct 18, 2015 Oct 18, 2015

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Please contact Adobe Support on Contact Customer Care

Hope this will help you.

Regards,

Anupriya Khare

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Did you ever get this problem solved? I'm having the same problem. 

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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Have you been through the current Adobe article on how to locate your serial number?

https://helpx.adobe.com/au/download-install/kb/find-serial-number.html

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New Here ,
Jan 05, 2021 Jan 05, 2021

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I did. My problem is I can't remember what email is connected to the license. I just have the box the cd came in. It has a product number, but it's only 18 digits. It's been almost 12 years since I bought it. 

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