serial number you provided is valid but a qualifing product could not be found on this computer.

New Here ,
Mar 24, 2021 Mar 24, 2021

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After downloading adobe Xl I get error: serial number you provided is valid but a qualifing product could not be found on this computer.

 

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Most Valuable Participant ,
Mar 24, 2021 Mar 24, 2021

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That means you have an upgrade, so you need to...

A - have the previous version installed

or

B - provide the previous serial number during install of the upgrade

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thanks, I contacted customer service like someone said they had to do and they are going to issue a new serial number.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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That message means that you are installing an upgrade version.

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