Serial number

New Here ,
Jan 17, 2021 Jan 17, 2021

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I have 3 legal boxes of Adobe Photoshop Elements 13. I have uninstalled all the copies from old computers but now when installed on new machine - I am getting error message that serial number is in use on different PC. What should I do?

 

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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Moved from the Photoshop Forum to the Download and Install forum.

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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Did you deactivate the other devices BEFORE you uninstalled the software?

That's kind of important.

Failing that, you will need to contact support.  Follow @Peru Bob's advice.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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