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serial number

Community Beginner ,
Jul 14, 2014

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Hello

i buy creative cloud, photoshop, now its in the try mode, where can i find the serial number im my account????

cheers martin

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serial number

Community Beginner ,
Jul 14, 2014

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Hello

i buy creative cloud, photoshop, now its in the try mode, where can i find the serial number im my account????

cheers martin

Topics

Activation, Creative Cloud

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52.5K

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Adobe Employee ,
Jul 15, 2014

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Hi Martin,

Welcome to the Adobe Forums.

Creative Cloud doesn't need a serial number as the activation is done via the Adobe ID.

I will work on your account and once it will be finalized I will let you know.

Thank you.

Arnaud.

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Community Beginner ,
Jul 17, 2014

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Hello!

I do have exactly the same problem!
On my iMac I downloaded and installed the creative cloud application, downloaded and installed the programs I bought the abo for but if I start the programs (for example photoshop) it always says, that this is only a trial licences and I need to fill in the serialnumber oder the "Gutscheincode" but I don't have a serialnumber or a "Gutscheincode" because I only have the e-mails from adobe, where my payment is confirmed. There is no code at all. In the help files you can read, that you have to activate or confirm you adobe ID, but how can I do this? I thought I already have done this? If I log in there is everything fine, but I can't use the apps I payed for - thats really not funny, because I really need them to work as soon as possible.

I also tried to start my Mac once, twice... again - nothing changed!

Is there somehow the possibility to get the requested code? Please let me know, it's really urgent!

kind regards

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New Here ,
Sep 09, 2014

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Arnaud Hi,

I tried to locate the "Hosts" file following your instructions (%systemroot% \system32\drivers\etc), and couldn't.

I use win 8 - it metters?

Thanks

Tal Eyal

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Adobe Community Professional ,
Jul 15, 2014

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Hello Martin,

maybe of interest: Here you can see all your subscriptions, products aso https://www.adobe.com/account.html.

Good luck!

Hans-Günter

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Adobe Employee ,
Jul 15, 2014

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Hi Hans-g,

Thank you for the information but that is not gonna be useful as there is no need to go on your Adobe Account to retrieve any information for the activation of the Creative Cloud.

As I am currently working on the account of Martin, that means there is an internal issue and therefore that's why we can't provide any troubleshoot so far as we have to make sure internally everything is well set up.

Thank you.

Arnaud.

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Adobe Community Professional ,
Jul 15, 2014

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Bonjour Arnaud,

as I wrote above my post should be (only) an additional source of information for the OP. Isn't good to know, what in Adobe's database is stored?

Hans-Günter

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Adobe Employee ,
Jul 15, 2014

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Martin,

I have verified everything and it seems everything is clear from our side.

Can you please try the steps below:

Delete the OPM.db File:

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

  3. Delete the opm.db file.
  4. Launch Creative Cloud.

if the issue still occurs please try the second solution below:

Check your Hosts file:

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Troubleshoot%20conn...

Please, let me know how it goes!

Thank you.

Arnaud.

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Community Beginner ,
Jul 16, 2014

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i only have: adobe_oobelib.dylib files. Photoshop is asking for a

serial number

Zitat von Arnaud Mélon <forums_noreply@adobe.com>:

Arnaud Mélon

created the discussion

"serial number"

To view the discussion, visit:

https://forums.adobe.com/message/6551231#6551231

>

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Community Beginner ,
Jul 17, 2014

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so why does it always ask for a serial number?

why can't photoshop not get used without internet?

it used to be so easy

is there  somewhere a german supporter?

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Adobe Employee ,
Jul 17, 2014

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Hi Martin,

Have you enable the hidden files first?

How to?

Windows:Showing hidden files - Windows Help

Mac: Access hidden user library files | Mac OS 10.7 and later

Please try one of these solutions first and then please try the second steps provided above.

Thank you.

Arnaud.

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Community Beginner ,
Jul 17, 2014

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deleting the opm.db file doesn't help,

and

if i enter in the finder go to folder "/etc", theres he can't find something

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Community Beginner ,
Jul 17, 2014

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with enabled the hidden files did you mean deleted the ppm.db file?

yes i did, nut nothing changed

if i Click this

link(https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png).

then i see the logo like i should

if i want to reset the host file, i can't find something if i type

etc, maybe because my computer is turned into german language.

Zitat von Arnaud Mélon <forums_noreply@adobe.com>:

Arnaud Mélon

created the discussion

"serial number"

To view the discussion, visit:

https://forums.adobe.com/message/6557808#6557808

>

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Community Beginner ,
Jul 19, 2014

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I do have the same problem, I tried out everything but nothing happens and the problem is not solved!
Is there a german speaking supporter, maybe thats easier to follow the instructions then...

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Adobe Employee ,
Jul 24, 2014

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Hi Wutziwutzi,

I am sorry for the delay.

Have you tried the steps above?

Thanks.

Arnaud.

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Community Beginner ,
Jul 24, 2014

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It's kind a funny that if I'm logged-off my name is changed into "wutziwutzi"

But that doesn't change anything.
YES I tried out every step above, but nothing changed.

I also uninstalled everything and downloaded the cloud client once again, installed everything completely new, but nothing changed.
I can not find the hosts file on my iMac, according to your description. I tried out everything, but this changed nothing at all.

Photoshop tells me, my trial period is nearly over and if I want to "buy the program" it asks for the serial number, which I don't have!
Lightroom also tells me, that I only use the trial version, but there is no countdown (like Martin Ulmer says).

Please find a solution for this problem, as you can see, Martin, Isac and I are no individual cases, there seems to be a big problem at adobe!!!!!!!! Please solve that problem, because I'm paying for the whole thing without the possibility to use it proberly!!!

kind regards
Manon Fetty

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Adobe Employee ,
Jul 24, 2014

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Hi Manon,

We do understand you pay for a product you are not able to use, we apologize for that, but please follow the steps below as you mentioned you can't have access to the steps to modify the Hosts file and without trying every steps we provide, we can't be sure where the problem, but it is sure it is coming from your Mac as I verified your Adobe account and everything is clear on our end.

Open the Mac's Terminal.

You may either type Terminal on the Spotlight, or by going into Applications -> Utilities -> Terminal.

Open the hosts file for editing.

In the terminal window you just opened copy/paste the command string below, and press return.

sudo nano /private/etc/hosts

You'll be prompted to enter your Mac user's password. NOTE: you won't see the cursor move. This is normal, so press return when done.

Edit the hosts file by removing any lines with Adobe


Thank you for your cooperation.


Arnaud.


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Community Beginner ,
Aug 13, 2014

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i still have the problem, but now it tells me tomorrow my trial period will be over.

in this termini, how to delete lines where "adobe" is written?

so gross wie eure firma ist nehme ich mal, da versteht mich auch jemand, und kann mir so antworten, dass es mir einfacher fällt die Anweisungen besser zu befolgen.

besten dank

martin

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Community Beginner ,
Aug 14, 2014

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the trial period is over and.. i should do today..... yeah yeah being addicted (depended)

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New Here ,
Aug 14, 2014

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Hello there.

I have the same problem as Martin & Manon - only I, use PC with windows 8.

Please Help me solve the problem ASAP - Photoshop is my main working application.

Thank you

Tal

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Adobe Employee ,
Aug 14, 2014

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Hi all,

Could you please each of us, send here a screenshot of your Hosts file please?

Thank you.

Arnaud.

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Community Beginner ,
Aug 14, 2014

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if i press this link:     link     then i see the adobe logos like i should,  but how to come to the host file, isn't explained with ps cc

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Community Beginner ,
Aug 14, 2014

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this is it: ?

ROX≈##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1       localhost

255.255.255.255 broadcasthost

::1             localhost

fe80::1%lo0     localhost

127.0.0.1       activate.adobe.com

127.0.0.1       practivate.adobe.com

127.0.0.1       ereg.adobe.com

127.0.0.1       wip3.adobe.com

127.0.0.1       activate.wip3.adobe.com

127.0.0.1       3dns-3.adobe.com

127.0.0.1       3dns-2.adobe.com

127.0.0.1       adobe-dns.adobe.com

                                 [ Cancelled ]

^G Get Help  ^O WriteOut  ^R Read File ^Y Prev Page ^K Cut Text  ^C Cur Pos

^X Exit      ^J Justify   ^W Where Is  ^V Next Page ^U UnCut Text^T To Spell

.....how to change the host file

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Adobe Employee ,
Aug 14, 2014

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Hello Martin,

So like I thought and the problem is coming from the Hosts File.

Please delete all the lines:

  1. 127.0.0.1 activate.adobe.com
  2. 127.0.0.1 practivate.adobe.com
  3. 127.0.0.1 ereg.adobe.com
  4. 127.0.0.1 wip3.adobe.com
  5. 127.0.0.1 activate.wip3.adobe.com
  6. 127.0.0.1 3dns-3.adobe.com
  7. 127.0.0.1 3dns-2.adobe.com
  8. 127.0.0.1 adobe-dns.adobe.com

After you will delete all theses lines, you will have access to the software, I can assure you!

Let me know if you have any questions.

Thanks.

Arnaud.

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Community Beginner ,
Aug 14, 2014

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or is it this one:?

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

fe80::1%lo0 localhost

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 na2m-pr.licenses.adobe.com

# Block Adobe Activation

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 192.150.14.69

127.0.0.1 192.150.18.101

127.0.0.1 192.150.18.108

127.0.0.1 192.150.22.40

127.0.0.1 192.150.8.100

127.0.0.1 192.150.8.118

127.0.0.1 209-34-83-73.ood.opsource.net

127.0.0.1 3dns-1.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-4.adobe.com

127.0.0.1 3dns.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 activate.wip.adobe.com

127.0.0.1 activate.wip1.adobe.com

127.0.0.1 activate.wip2.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 activate.wip4.adobe.com

127.0.0.1 adobe-dns-1.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 adobe-dns-4.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 adobe.activate.com

127.0.0.1 adobeereg.com

127.0.0.1 crl.verisign.net

127.0.0.1 CRL.VERISIGN.NET.*

127.0.0.1 ereg.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 ereg.wip.adobe.com

127.0.0.1 ereg.wip1.adobe.com

127.0.0.1 ereg.wip2.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 ereg.wip4.adobe.com

127.0.0.1 hl2rcv.adobe.com

127.0.0.1 ood.opsource.net

127.0.0.1 practivate.adobe

127.0.0.1 practivate.adobe.*

127.0.0.1 practivate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 practivate.adobe.ipp

127.0.0.1 practivate.adobe.newoa

127.0.0.1 practivate.adobe.ntp

127.0.0.1 tss-geotrust-crl.thawte.com

127.0.0.1 wip.adobe.com

127.0.0.1 wip1.adobe.com

127.0.0.1 wip2.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 wip4.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

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Adobe Employee ,
Aug 14, 2014

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Hi Martin,

Please follow the steps below:

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference ADOBE and delete ALL these entries.
  5. Save and close the file.

Mac OS 

Log in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.

  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference ADOBE and delete ALL these entries.
  6. Save and close the file.

Thanks.

Arnaud.    

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Community Beginner ,
Aug 14, 2014

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thanks a lot Amaud

Zitat von Arnaud Mélon <forums_noreply@adobe.com>:

Arnaud Mélon

created the discussion

"serial number"

To view the discussion, visit:

https://forums.adobe.com/message/6640035#6640035

>

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Community Beginner ,
Apr 08, 2015

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Hallo zusammen, ich habe das gleiche Problem und werde mittlerweile wahnsinnig

Gibt es keine Anweisung auf deutsch und wieso antwortet niemand vom adobe Support im Chat, bzw. in der ewigen Telefonschleife???

Ich verstehe die Anweisungen nicht auf Englisch - wo finde ich z.B. diese "Host Files" ... arrrggg ...

Noch zur Erläuterung: Ich habe die CC gekauft (Jahresabo), bisher auf meinem MacbookPro problemlos installiert und möchte es nun auch auf meinem stationären Mac nutzen. Wenn ich mich anmelde, wird mir aber (teilweise?) nur die Option "Testversion herunterladen" angeboten.

Auch soll ich eine Lizenzierungsnummer eingeben ... ???

Habe jetzt PS, Br, Id + Acrobat irgendwie zum Laufen bekommen, allerdings sagt mir der Updater, Photoshop würde in 4 Tagen ablaufen usw.

Vielen Dank für Hilfe

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New Here ,
Oct 15, 2015

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Hello Amaud

I tried this but it still dosent work it dosent let me save the file in the orginal folder and i cant open my creative cloud each time i install it it uninstalls could you help me ?

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Adobe Employee ,
Oct 15, 2015

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I would request you to contact our support to get this investigated & resolved. https://helpx.adobe.com/contact.html

Regards

'Rajashree

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New Here ,
Nov 30, 2016

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hi,

i do  this steps  my hosts file is :

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

so what should i do ? 

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Adobe Employee ,
Dec 05, 2016

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Hi safiah7883886,

Please refer to the steps in

what do i do???

can't uninstall applications manager - fix host file

They are useful information. Please let us know if you need further assistance.

Regards

Rajashree

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New Here ,
Jul 19, 2014

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Same Here... Im trying to "activate" my light room... but it is asking for a serial number... and i have payed for PS & Lightroom in a package... PS is working fine... but Lightroom asks for a serial or to start a trial period... 

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Community Beginner ,
Jul 24, 2014

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its still a trial version, it just doesn't tell me anymore how many days are left to use!

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Adobe Employee ,
Jul 24, 2014

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Hi Martin,

I sincerely apologize for the lateness of my response.

Have you been able to access to the Hosts file?

The path to access to that folder is in English.

Thanks.

Arnaud.     

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Adobe Employee ,
Jul 24, 2014

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Hello Isaac,

Apologize for the delay.

Have you also tried the steps above?

Thanks.

Arnaud.     

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